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American Fidelity Assurance Company
- Insurance
- West Chester Township, OH
About this business
Location details
7132 Office Park Dr, West Chester Township, OH, 45069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
it is impossible to talk to an agent. this is the worst customer service I have ever experienced. I have been told that I would get a call so many times just to get ignored
I would not recommend doing business with American Fidelity specifically Billy Boehme. I met with him in October 2025 as required by my job, inquired about accident insurance and said I would need to talk to my husband. He said he could go ahead and add it, if we decided not to get it, I could simply email him before January and he would take it off. I emailed him in October and he told me he had cancelled it. He didn't. I realized at the beginning of Feb. 2026 that it had been taken out. It took me 5 phone calls and emails ... read more
They try to find any reason not to payout, it takes so long to get the money that is due to you. After I have submitted every little thing they ask of me, they try to find something else to ask for to try to find a hiccup and not pay out.
I sent in a claim been going almost 2 months now. No one knows why its taking so long and still reviewing. My family is struggling due to this. Horrible
Frequently asked questions about American Fidelity Assurance Company
How is American Fidelity Assurance Company rated?
American Fidelity Assurance Company has a 1.7 star rating with 11 reviews.
When is American Fidelity Assurance Company open?
American Fidelity Assurance Company is closed now. It will open tomorrow at 9:00 a.m.
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