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American Family RV
- RV Dealers
- Salem, VA
About this business
American Family RV is a Mid-Atlantic Region Top Dealer for Sales and Service with THREE locations to serve all your RV needs. Our Chesapeake Corporate Headquarters is located in the heart of the Hampton Roads & Virginia Beach Area of Virginia and is in close proximity to the Moyock, Currituck, and Outer Banks of North Carolina. Our SECOND location in Salem Virginia location is in the heart of the Roanoke Valley of the Blue Ridge Mountains right off I81 Exit 141. Our NEW THIRD location has easy access to 95, two miles south o... read more
Location details
1259 E Main St, Salem, VA, 24153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They will use your trade-in as a last minute opportunity to improve their profit when your ready to sign a contract, hoping you’ll go along with whatever they change the offer to. If they were genuine with the timing of their trade-in inspections, they wouldn’t wait until a customer is ready to sign on the dotted line to rework the numbers. #campingworldtactics
Business response:
We apologize for any inconvenience, frustration and aggravation your family member experienced. American Family RV does pride ourselves on treating our customers fairly and with respect. Please have your family member contact the general manager to see if we can find a resolution to the issue.
After experiencing what our family has went through I will not be purchasing my camper through the Salem location. Our family has camped our whole lives and left Camping World because of terrible customer service and quite frankly not being truthful upfront. I don’t understand how you can tell a customer one thing and then go and do something totally different at literally the last second. This was an issue they were well aware of with the slide and had already discussed. The camper sat on the lot for over 2 weeks with plent... read more
Business response:
We apologize for any inconvenience, frustration and aggravation your family member experienced. American Family RV does pride ourselves on treating our customers fairly and with respect. Please have your family member contact the general manager to see if we can find a resolution to the issue.
Purchase a new 5th wheel from them and the service sucks. Forest River wasn’t much help. Poorly built Wildcat’s 28 BH
RecommendedAbsolutely amazing buying experience. Our salesperson Jimmy listened carefully to our needs and walked us through every camper we considered in 90+ degrees. Eli the finance manager was easy to work with as well. Best of all, we never felt pressured! The maintenance department, especially Chuck was very helpful. We have simply never had this good of a time buying anything! Great work!!!
Salem, VA location: Great buying experience. When we walked into the showroom we were quickly introduced to Salesman Tim Wingo, friendly and professional. We sat down and told Tim that we knew which camper we wanted (the smallest on the lot - 14 ft Falcon). There was no "hard sell" going on - he didn't try to convince us to buy a larger camper or anything we didn't want. We were given an overview about the camper's features (which are many) and proceeded to start the sale. After a few days our financing was set and we return... read more
Helpful staff good selection. I brought my TT in to get a couple plumbing water leaks found and fixed, along with checking my bearings brakes and state inspection. I dropped it off mid morning on Friday Jan 17th. On Monday I received two phone calls, 1) updating me on the found water leaks and 2) letting me know the problem with the brakes and the estimated cost to fix. Tuesday early afternoon they called to let me know it was done and ready for pickup. On arrival, in my case the final cost was actually a little less than th... read more
We’ve had our Grand Design Transcend for 1 year now. We’ve used it a lot and are thoroughly pleased with it. This is our fifth camper and by far the best quality of all of them. The previous four were a Four Winds, a Mini Rockwood, a Prowler and a Wildwood. We’ve had no issues whatsoever with our Transcend and I can’t say that about the other four especially the Four Winds and the Wildwood. After a year I can comfortably say that I absolutely recommend Grand Design over any other brand and I also recommend that you visit Ame... read more
great staff of people. The best buying experience I've ever had. I will never go anywhere else. Carolyn Thompson treats you like family. It never felt like a sale it felt like family
Awesome sales and service dept!! Free inspections for life!
Frequently asked questions about American Family RV
How is American Family RV rated?
American Family RV has a 4.4 star rating with 258 reviews.
When is American Family RV open?
American Family RV is open now. It will close at 6:00 p.m.
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