American Electric Service Inc.

Jeff C 

on Google

3 weeks ago

We hired this company to fix our sewage system that was working, but having electrical issues. We agreed to the scope of work and paid a deposit. They started the job and then at the end of the day left the job saying they needed parts. However, the sewage system was now completely non-functional for the next 3 days while we waited for parts. Wouldn't it have been a good idea to make sure you can put the electrical system back together before taking it apart? Guess not. So 3 days of no sewage use, and the electrician comes b... read more

Creamy L. 

on Google

6 months ago

Absolutely the worst customer service experience I’ve had in a long time. The person I spoke with was unbelievably rude, dismissive, and completely unprofessional. He constantly interrupted me, spoke in a sharp and irritated tone, and acted as if my simple questions were an inconvenience. When I asked for clarification about pricing, he actually sighed loudly and responded with clear annoyance — as if doing his job was too much to handle. It didn’t feel like he was having a bad day. It felt like this is just how they treat p... read more

Glenah Arcos 

on Google

6 months ago

"Last-Minute Cancellations by the Company" They canceled my appointment 15 minutes before the scheduled time. Seriously. I had already taken off work, cleared my schedule, and was literally waiting for the doorbell. Then I get a message saying “we need to reschedule.” No explanation. No apology. And when I tried to book another time, they said it would be another two weeks. It was incredibly frustrating and felt like my time didn’t matter at all. If the roles were reversed, they’d charge me a fee. But when they cancel? No co... read more

Sylvia Vicente 

on Google

6 months ago

Overpriced, late, and unprofessional. The technician arrived late for the electric installation, and the work quality did not match the high cost. Customer service was unhelpful when I raised concerns. Definitely not worth it. 

fham maranan 

on Google

6 months ago

I had a disappointing experience with American Electric Services. Communication was inconsistent, and responses were often delayed. The work did not meet my expectations in terms of quality and attention to detail. There were also scheduling issues that caused inconvenience. I believe there is room for improvement in customer service, transparency, and overall workmanship. I hope the company takes feedback seriously and works on improving the client experience.