American Electric Service Inc.

Creamy L. 

on Google

2 months ago

Absolutely the worst customer service experience I’ve had in a long time. The person I spoke with was unbelievably rude, dismissive, and completely unprofessional. He constantly interrupted me, spoke in a sharp and irritated tone, and acted as if my simple questions were an inconvenience. When I asked for clarification about pricing, he actually sighed loudly and responded with clear annoyance — as if doing his job was too much to handle. It didn’t feel like he was having a bad day. It felt like this is just how they treat p... read more

Glenah Arcos 

on Google

2 months ago

"Last-Minute Cancellations by the Company" They canceled my appointment 15 minutes before the scheduled time. Seriously. I had already taken off work, cleared my schedule, and was literally waiting for the doorbell. Then I get a message saying “we need to reschedule.” No explanation. No apology. And when I tried to book another time, they said it would be another two weeks. It was incredibly frustrating and felt like my time didn’t matter at all. If the roles were reversed, they’d charge me a fee. But when they cancel? No co... read more

Sylvia Vicente 

on Google

2 months ago

Overpriced, late, and unprofessional. The technician arrived late for the electric installation, and the work quality did not match the high cost. Customer service was unhelpful when I raised concerns. Definitely not worth it. 

fham maranan 

on Google

2 months ago

I had a disappointing experience with American Electric Services. Communication was inconsistent, and responses were often delayed. The work did not meet my expectations in terms of quality and attention to detail. There were also scheduling issues that caused inconvenience. I believe there is room for improvement in customer service, transparency, and overall workmanship. I hope the company takes feedback seriously and works on improving the client experience. 

Roma Cristel Blanza 

on Google

2 months ago

I hired American Electric Services for electrical repair and installation work at my home, and unfortunately, my experience was very disappointing. Throughout the job, there were loose wires left exposed, unfinished connections, and what was supposed to be a straightforward replacement took far longer than quoted. After they left, I noticed flickering lights, inconsistent power at outlets, and a broken switch that wasn’t there before. When I contacted the company to fix these problems, I was met with slow responses and excus... read more