Al's Discount Mattress Center

scan4u 

on Citysearch

14 years ago

DON'T SHOP HERE! – You might see a decent price here but it will cost you more in the end. 
I had problems with the sofa I purchased. The sales staff was rude and did not want to be bothered, ended up having to take the problem to upper management. Customer service is not in their vocabulary. They will not return your call, if you are lucky enough to reach them they will hang up on you. The rudest most ignorant bunch I have ever encountered. If you make the mistake of purchasing something at AL'S remember once it leaves thei... read more

ShampooGuru 

on Citysearch

15 years ago

Great Prices Poor Service – I was initially thrilled that I found this store, especially when I saw that they had the exact same bedroom set that I had seen at Plummers, but for $700 less. The purchase couldn't have been easier, and Brett was great to deal with. The challenge came when I asked to exchange the dresser due to a manufacturer defect. The company agreed to the exchange right away, but the delivery team dragged the replacement into my apartment on its side and damaged the front corner in the process. When I asked ... read more

letshelpeachother 

on Citysearch

16 years ago

good deals, bad serivce – I had a great experience with my first order from Al's. I got my bed for $500 less than I found elsewhere, plus delivery was quick and they arrived when promised. Second order....not so great. I ordered a bedroom set and a couch. The dresser was broken and had to wait 11 days to get it replaced. Plus, none of the 5 calls I put in were ever returned. When the replacement finally arrived (after the delivery was over 4 hours late), the delivery men bashed it against the cement wall outside, taking out ... read more

brainfreezz 

on Citysearch

17 years ago

discount what? – hmmm yeah not much to say bout this place they call them self a discount store but I found better prices ect other places!!! 

digitalretouch2004 

on Citysearch

18 years ago

Lackadaisical, nonresponsive, rarely accurate, unpredictable – Bought a NEARLY $2000 sofa from them, they said they'd have it in 2 weeks, it took more than 4. Didn't call me on their own to tell my why I'd heard nothing in the time period quoted. Had to hound them to death to ever get answers. They don't always answer phone during posted hours, don't follow any of their own rules, didn't keep ANY of their promises to me - as small as what time to call, to as large as when they'd deliver, when they'd know that they were deliv... read more

thithi 

on Citysearch

21 years ago

Unorganized and Unprofessional Liars – In August, I purchased a platform bed and pillowtop for $400 delivered in 3 weeks. I did not receive anything. I called was told that the manufacturer was having difficulties and they would send out my mattress immediately. I called several times the next 5 months and was told the same thing. During one call they were very rude saying that I was a liar the frame was already sent. The manager was never available. I got hung up on once. They could not "find" the original receipt; all I ha... read more