Allstate Car & Limousine Inc

aelefante 

on Citysearch

19 years ago

Handled the strike very poorly – I had a reservation with Allstate for 4:00PM on the 2nd day of the transit strike to go to JFK. I called the night before to get an assessment of whether I should leave earlier and they said it would be no problem. At 4:10, I called them and was informed that my driver was stuck in traffic -- no apologies for that or the fact that they did not call me to let me know, and I got a rude dispatcher to boot! He actually wished me luck getting to the airport. 

gcdc67 

on Citysearch

19 years ago

They abandoned my mother! – They left my mother stranded, unable to get to the airport. We called a week in advance to reserve a ride for my mother to get from Manhattan to JFK. They were supposed to pick her up at 7am, but at 11:15 the night before they woke us up with a call to say they didn't have any drivers and were cancelling her appointment. No apology, nothing, just a cancellation in the middle of the night. 

erinsf 

on Citysearch

19 years ago

Not as bad as everyone says – I've been using Allstate for airport pick-up and drop-off service for at least the past fifteen years. Although I agree that "friendly customer service" is not their strong point (drivers and dispatchers) I've never been late, stood up, disrespected, or otherwise inconvenienced. They're a good value for what they charge. 

lauram17 

on Citysearch

21 years ago

HORRIBLE – THE WORST EXPERIECE I HAVE EVER HAD. Allstate should have it's lisensce taken away. The driver demanded cash even though I had arranged to pay by credit card and pulled over on the side of the highway and would not go anywhere until I paid him. I was honestly frightened and told the driver I was calling the dispatcher. I asked the dispatcher why I couldn't pay by credit card and said "I don't need this crap this early in the morning" and hung up. PLEASE DON"T USE THEM!! 

s_turner 

on Citysearch

22 years ago

RUDE and UNRELIABLE – Not only was the driver/car late (3 bookings in a row) but the operator handling complaints and queries was rude and unprofessional. If you care to be at the airport on time, please DONOT use this service! I never will again!! 

ahirshman 

on Citysearch

22 years ago

Terrible Attitude and Service – I had the worst customer service and attitude when dealing with this car service. On several occasions they have showed up too late or not at all and charged way too much when they do show. When questioned why they are late, they always have a bad excuse and then get nasty. When asked to speak to the manager or owner of the company, they have an even poorer attitude toward their customers than do the phone operators. I would recommend NEVER to use this service. They should be out of business!