Alex and Ani

4.6

Jewelry
Westfield, NJ

About this business

Consumer Goods Jewelry

Location details

200 E Broad St, Westfield, NJ, 07090, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.6111 reviews

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Mara Barlow

10 years ago

Awful customer service. Issue not resolved. I tell manager I am unhappy and there is silence. Guess you really don't care about the customers who keep you in business!

Brianne Mintz

10 years ago

Yesterday was the first time I had a positive experience in this store. All the sales girls ignored me. Except one. Teresa helped me find the perfect gift for my moms birthday with a smile and a friendly personality. I won't be coming back to this location that often, but if I do, I know there is at least one friendly associate!

Business response:

Hi Brianne, Thank you for taking the time out to relay this feedback to us. We apologize that this is only your first positive experience at our location. Teresa is, indeed, a wonderful personality and we’re thrilled that she was able to turn your visit around! As a team we strive to make every guests visit enjoyable so we assure you that we will do our best to create that experience for everyone. (+)

Amanda Marie

10 years ago

'Twas the day before Christmas & a line wrapped around the block..... But they handled it with no stress, while taking names & talking to everyone. It really helped time fly. I know this time of year can be stressful for retail workers and shoppers, but I've never seen a system so organized. Major kudos! Thank you for making it special and easy to shop!

Business response:

Thank you Amanda! Your feedback is greatly appreciated! Hope to see you again soon!