Aire Serv of the Willamette

Bernardino 

on BBB

2 years ago

Air-Serv has the worst customer service of any HVAC company our family has come across and wish we had read reviews first before hiring Air-Serv to replace our home heater. When you call to express workmanship concerns they shift blame to the customer. The workers all appear very young, are poorly trained and installed our home heater equipment parts incorrectly. The company owner ***************************** customer service tactic is to get defensive at the get go, blame the home owner instead of addressing their company'... read more

Deondrae M 

on BBB

2 years ago

Over priced, bad customer service and tampered with equipment! Fraudulent company.This company sent a tech out to our house to check out to check the system. It was just supposed to be a system diagnoses because our home wouldn't cool down on extremely hot days. Not only did the tech try to overcharge us for services but the system completely failed after he left. We called to have them come back out and was told that would require an additional service charge. Once we had a second company come out to inspect the system. It ... read more

J B. 

on Birdeye

2 years ago

I called Aire Serv of the Willamette to schedule an A/C Inspection & Tune-Up with a Groupon. I've had this company out several times over the last few years using a Groupon to service both my furnace and A/C with no issues. This time it was a different story. Erin initially answered the phone. I told her I wanted to schedule an inspection/tune-up on my A/C unit. She then began explaining they could come out and clean the indoor airducts inside my home for $300 something dollars. I told her I had a Groupon and wanted an appoi... read more

Erin H 

on BBB

3 years ago

Most Unprofessional!!I Had AirServ out to replace my heat pump in August. Close to $10,000 in work. Multiple days their serce techs were at my house until midnight. I even fed their techs dinner. They could not get the unit to work correctly. They even kept telling me it was because of the thermostat. There were a multitude of errors as they cut corners. I even did some problem solving on my own and they got that piece working but then the unit kept freezing over inside and out. after 4 weeks of having techs out every other ... read more

Chris E. 

on BBB

4 years ago

Austin was very thorough, professional, gracious, answered my questions in terms I understood. I have relied on Aire Serv's services for several years, 7+. Highly recommend them without hesitation. I'm well past 60, have tried a few companies over the past 40+ years, Aire Serv is exceptional.