Air Pros One Source

L G 

on Google

2 months ago

This company got me in same day after another company canceled on me morning of, I hadn’t had a/c in 3 days… I had called 2-3 other places that popped up on google and they couldn’t help, finally I called One Source, Hannah on the phone was so bubbly, even at 8am talking to a very stressed and hopeful potential customer. She set me up and briefed me on their packages (which associating discount came in handy with the new system!) They called 30 mins prior to appointment as promised, Cole was so sweet and knowledgeable, when ... read more

Paula Wright 

on Google

3 months ago

Over priced, non-responsive, failed all 3 permit inspections. We call and the person who answers is nice but unhelpful - they always say they will give someone a message and they will call back. We got a wonderful sales pitch and expected to get taken care of, which is why we were willing to pay a little more...now I consider it to be more of a scam than anything. 

Allie Reilly 

on Google

3 months ago

I have had a horrible experience with one source. We had a sink issue, they came and we got a membership. When the same issue came back a week later, they said they couldn’t come for two weeks, so we used another company and paid for that out of pocket. Now, the same issue is back again, and I have been calling since Wednesday and cannot get any information on if anyone can come, when that would be, etc. We haven’t been able to use our kitchen in days and no one will call me back or schedule. Please, use ANYONE else. 

Ryan Wright 

on Google

3 months ago

STAY AWAY!! The lack of communication is laughable at this point. I've had One Source Home Service install an A/C and water heater and they are 0/3 on passing city inspections the first time around. It's now been 10 business days and I haven't heard back about my failed water heater inspection even though I called about it 5 days ago. It took about 6 calls to even get them to schedule it because the tech said I had to wait. The Master Technician or whatever they called it added a unapproved material to the water heater. Same... read more

Luis Cremidis 

on Google

3 months ago

The lack of follow-up from One Source has been incredibly frustrating. After the initial conversation, I was left completely in the dark. No updates, no returned calls, no accountability. I shouldn’t have to chase someone down just to get basic information. If you’re looking for a company that values communication, look elsewhere.