Air Pro Masters

JOEL T 

on BBB

7 months ago

A TRUELY PROFESSIONAL BUSINESS REPRESENTED BY DONAVAN & JESUS. THEY ANSWERED ALL MY QUEDSTIONS COMPLETLY AND EXPLAINED AWAY ANY CONFUSION I HAD, & DID NOT HESITATE TO CONTACT THEIR SUPERVISOR TO ASSURE I GOT CORRECT INFORMATION FOR REPAIR OF MY CENTRAL AIR. 

Randall B 

on BBB

8 months ago

Very fast service. Called ahs today and got a referral to air pro. Air pro called and set up a appointment. Mechanic came when on time checked unit. determined motor was shot. Replaced motor. All done in a hour. very fast and efficient. Cooling down already. 

Samantha W 

on BBB

9 months ago

Negligent and unprofessional. Is contracted with home warranty and was unwilling to order needed parts to fix my AC because they were too expensive to wait for insurance reimbursement. Left me without AC in well over 100 degree heat for 15 days. I am not the only customer with the same problem. 

Michelle M 

on BBB

a year ago

I had updated a review comment on ****** and this company continued to call me today 2/29/2024 a year later yelling at me that I changed my review to a one star. I changed it a year ago and on 2/28/24 I read the review and edited for spelling mistakes, they called me this morning in an aggressive manner asking why I gave a 1 star review since there was no recent order. I blocked their number yet they continued to call me 3 time one after the other. I asked them politely to take me off their call list and they continue to cal... read more

Iman T 

on BBB

a year ago

Air Pro Mater assign to me by Choice home Warranty and they come for my water heater was leaking - Choice home Warranty approve the claim to replace my water heater the company ask for $605 to item not covered I asked them what is the item need to be replace and give me Itemised Detail because My water up to code and I have copy of the permit from the State Nevada Las Vegas Hang on me on the phone and revised to give me the detail. Leave me with cold water I try to call the office and they need investigate this company right... read more

monique p 

on BBB

a year ago

These people came to fix my heating coil after going thru my warranty company to get this settled. I was without AC for 2 months in the middle of the summer! It final got fixed and now 2 parts of my heating are missing and now my heat doesn't get hot because they took 2 parts from my heat and now no one wants to fix it! 

Joseph B 

on BBB

a year ago

Shady so I used my home warranty waited 5 days had to shower out of a bucket cause we had not hot water they came replaced the water heater this is were the bullshit happens 1) the wife looks at the work order they charge me for an expansion chamber which they were not gunna change till we said sumthing 2) my water softener barley a year old never had issues they blew the top off it which cost Me another $200 to repair I call air pro the manger Jorge ******* called pretty much said when they come out call us and will prob pa... read more

Robert W 

on BBB

a year ago

I recently chose Air Pro Master to have my air conditioner and air handler replaced after investigating several other options in the valley. The reasons I chose Air Pro Master was first of all the name brand of the equipment (Lennex), the professionalism of the general manager, Tim, and the price. The installation team did an excellent job and were very careful during the installation. My air handler was in the attic and they were excellent in getting the old unit out and the new unit in with minimal damage. By the way, Tim ... read more

Andrew W 

on BBB

a year ago

Tim (General Manager) and Andrew **** came in a fixed my HVAC free of charge. There was some confusing with a previous job that left me frustrated. After learning more about the issue I had, it is understandable why the misunderstanding occurred. To make it up to me, Tim and Andrew took time out of their weekends and hours on another day to fix my 36 year old HVAC. It was a tough job, and they delivered. Really good guys. Definitely ask for Andrew if you want a good pro working on your systems.