Air Guns of Arizona

Keith H. 

on Dex Knows

10 years ago

Poor customer satisfaction. I purchased a used Webley Venom Viper on 12/19/14 , listed on their website as " like New " . If you read their website,like New to them is 98% looks New fully functional everything but the factory box and paperwork. They tout that the fully check and make sure everything works and even send you a test target and chrome strip.Anyway my Webley Venom Viper went through the test on 12/22/14 and it worked. Now the boxed it and I received it on 01/06/15, a Tuesday so I open it and just want to give it ... read more

Stephan 

on Dex Knows

10 years ago

Tread lightly here use a credit card that gives recourse just in case things go south They believe in monopolies and back door methods to kill competitionbest to avoid them 

TANGO 

on Dex Knows

11 years ago

You guys at Arizona air guns need to learn some customer service! I have not dealt with you but from the reviews, YOU have a problem with taking responsibility for your actions, you deflect instead of handle issues that arise. I see a 3% hit ratio of success for your team. If I did not hit T.D.C. the target 99% of the time I would consider myself a liability to my team. Your team will fail without honest people taking responsibility, and correcting any and all issues quickly. I always read the jacket prior to dealing with so... read more

Gene 

on Dex Knows

11 years ago

Excellent Airgun Dealer I've been to Airguns of Arizona several times and have always had great experiences. They have an excellent stock of the best pellets. They'll also take the time to listen and provide very thorough information and advice. Yesterday I purchased a FX 400 and accessories from them and I plan to do all my airgun related shopping there in the future. Other places may be a little less expensive but you won't get the quality of service you get at Airguns of Arizona. 

Very Pleased 

on Dex Knows

11 years ago

AOA is bad place to shop for air gun This place is horrible place to shop. I called them and left the message 10 times. The service never return the call.When I dropped by at the place; the sellers were so stuck up. No friendly greeting especial the tall man. I was stand there and waiting for an hour. No one come to ask for help. I don't know how people like to shop at this place. I was so stupid to purchase the gun from them. 

Amazed 

on Dex Knows

12 years ago

Air Guns of Arizona customer service does suck I've had both good and bad experiences with purchasing from online businesses. I'm sad to say the Air guns of Arizona has some problems. Ordered an air gun June 15th, credit card was charged on June 17th. Sent three emails trying to get ananswer in regard to shipping. One response was that they didn't know what product I ordered. Really......with an order number that they created they still can't figure it out. Their tracking linkto UPS doesn't work either. Today is the 21st. St... read more

neithan 

on Dex Knows

13 years ago

aoa service sucks!!!!! would give zero if i could. I ordered a gun from them on wed. they told me over the phone it would ship thursday so I waited for the email that never came. then I checked my account to see that they had already taken my money but still no email from them so I sent them 3 emails which were never answered. then on tuesday of the next week I finally managed to get them on the phone only to be told that it was my fault and I misunderstood what was said on the phone and the guy who took my order got my emai... read more

Lance 

on Dex Knows

13 years ago

Horrible Service via the Internet Horrible service via the net, if you can get them on the phone it's just bad service. I ordered parts via their weird online order form and paid for them of course. Never got a confirmation, receipt or anything. After a week or so I emailed them to ask what was up, and emailed them again several day later, never got a response to 3 emails. I called on the phone and they never called back. Called again and got someone who told me that it was out of stock and would come in a couple weeks. A co... read more

Broken pellet gun 

on Dex Knows

14 years ago

Horrible business Purchased toy pellet gun on 12-17. Called 12-20 after I fired gun to report it was defective. They first stated they would only refund 60% then stated they would not refund and I had to call manufact. have it repaired. If purchased from sports mans warehouse this would have been returned. Would not buy here again and as a physician I am surprised that this local business does not take responsibility for selling defective equipment.