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Aerocare Holdings, Inc.
- Consumer Goods
- Orlando, FL
About this business
CPAPSupply.com is a division of AeroCare the nations leader in respiratory equipment and supplies.
Location details
3325 Bartlett Blvd, Orlando, FL, 32811, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Started off bumpy but have great communication with the site supervisor, ****. He was great. Communicated everything, addressed my concerns and very professional. We all want what we pay for and **** made sure I did. He treated my house like it was his own.I have recommend CMR to my neighbors and they know my high standards. I know I gave **** a few headaches but he still took care of me without any issue or telling me what I wanted to hear. He did the job and I was happy with it and him.
I have been trying to get my CPAP supplies for 2 weeks now. I met my deductible in 2024 so started calling on 12/10 to get them. They told me to call back 12/19. Since that time I have called no less than 15 times and each time they offer something else that they are missing. When you point out their mistake they often hang up on me. They keep telling me that: they need: insurance information, they are waiting on insurance authorization, they don't have an order from the physician, they cannot download my compliance informat... read more
Decided not to honor a payment arrangement and billed me over 400 on my card they had on file without my permission! And now are refusing to fill my father's oxygen tanks that he needs to go to his doctors appointments as he has horrible COPD! They also keep changing the amount they say I owe, billed my hundreds more then i should have been. His coverage didn't change at all and yet suddenly my bill is much higher... i am so paying on things that should have been paid off by now. The are owned by another medical company so c... read more
This company will charge for services not rendered. They will not let you change you banking info to stop the charges. *** tried several times to cancel my account and was told by an agent it was and Id receive no more charges. They lied. Ive gotten steady charges over and over and I would like to file a lawsuit or complaint against them for theft
DO NOT USE THIS COMPANY. At the time I received a CPAP machine I questioned their office staff if they had received pre-auth from my insurance. Two separate employees told me yes and gave me an estimated cost after insurance paid. Months later they started billing me saying my insurance was not in effect. Not true! Other health care providers were being paid. I gave them all my insurance information again. I contacted my insurance carrier, verified coverage was in place. No claims had ever been received from Aerocare or any ... read more
In December of 2023, I was in the hospital with a severe flu; My home oxygen is from this company so when i needed portable oxygen my insurance used AeroCARE for the Intogen; I called not less than 9 times and being disconnected and given a run around by the reps I finally went to **************** to resupply the cannulas for the breathing connection. They sent me the wrong size and told me they didn't know how to look for one that wasn't too large or to small at the place underneath my nose. I asked if I could return the wr... read more
This company way over charges for equipment. They do this by billing you and insurance 2x the amount the the equipment.
As other reviewers here, I think this company is a fraud. When I started using their services, I was told I would have to pay more than 200 dollars as inicial payment for buying the sleeping machine, and 7 dollars for the next 10 months. The truth is that I have paid already almost 800 dollars, including some supplies. I have called them several times to clarify the nature of some payments, and to ask them when the payments are going to stop. Last time I spoke with some representative, they told me that February 2024 will be... read more
Horrible- CPAP machine ordered on 12/12/23 - still don't have CPAP machine on 2/16/24. So frustrating.
Frequently asked questions about Aerocare Holdings, Inc.
How is Aerocare Holdings, Inc. rated?
Aerocare Holdings, Inc. has a 1.1 star rating with 86 reviews.
When is Aerocare Holdings, Inc. open?
Aerocare Holdings, Inc. is closed now. It will open at 8:00 a.m.
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