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Adventist Medical Group - Primary Care
- Healthcare
- Silver Spring, MD
About this business
Location details
8807 Colesville Rd 2nd floor, Silver Spring, MD, 20910, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would give zero stars if I could for my experience with Dr. Udo, and her staff. I came for my annual, and asked for a covid booster. She "forgot" the first time I asked. When I asked again, she said that they might not have it, and that they would look into it. No one never looked into it, and no one ever got back to me. I gave up pursuing it, and left. Shortly after, I got covid and asked for a work note. I was told to make a telehealth visit to get it, but at the visit, she refused to provide me with one after I asked tw... read more
On October 3rd I cam in for my annual PCP Wellness Exam. Usually, Dr. Bonelli, is kind, professional and caring. As soon as, he, came into the exam room he talked gruff and rude to me about missing a appointment. The exam was rushed and disorganized. Also, he had a male MA/LPN filling in who had nails as long as claws and were dirty. The EKG took three times as long to perform. Because of this I missed informing him of the suppliments I have been taking. In addition, I had some questions for him.
I moved to this area a year ago and started visiting this clinic last fall. I agree with several others on the scheduling concerns. For example, my primary physician is no longer working here and my appointment that I had scheduled six months prior was cancelled without communication with me. Fortunately I called a week before to confirm my own appointment and was able to keep the same day appointment except with a different doctor. I want to give a shout out to Mike who does lab work. Going to the doctor is overwhelming and... read more
Front desk, admin, and providers never seems to be on the same page about anything in terms of patient care, policy, and operations. Providers are decent but scheduling, customer service skills, and consistency are severely lacking and not worth the trouble. I have various instances in which I've had to strongly advocate for myself to ensure rx's are met, appointments are set, and care plan is correct.
Follow up review: Thank you for your prompt response and investigation Adventist. I've been contacted on this matter and it had been resolved. All your efforts have been appreciated and I look forward to a positive future scheduling experience. Highly disappointed. I was trying to schedule a virtual same day appointment. Miss Carla at the call center assured me she was a "professional" (employee) during our call and that I could expect a call back. I trusted that. Almost 3 hours later I find out when I call back that she nev... read more
Frequently asked questions about Adventist Medical Group - Primary Care
How is Adventist Medical Group - Primary Care rated?
Adventist Medical Group - Primary Care has a 2.7 star rating with 14 reviews.
When is Adventist Medical Group - Primary Care open?
Adventist Medical Group - Primary Care is open now. It will close at 5:00 p.m.
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