AdventHealth Urology Associates

John McAllister 

on Google

a month ago

Dr. Bird (who I really ) recently joined this practice. I called because I needed to make an appointment. I identified myself by name and the reason for my call, but the woman who answered the phone still called me ma’am. To avoid any awkwardness, I told her I’m a man. I didn’t think she heard me so I said it again. She got an attitude with me and I explained that I didn’t think she had hurt me and that I was simply trying to avoid any awkwardness going forward. From this point on, she was very abrupt in her tone with me. Th... read more

Rebecca Schultz Lester 

on Google

8 months ago

They were able to work me into their schedule immediately and gave me excellent care. The front desk staff was efficient and professional and my doctor was very thorough. I felt comfortable and well cared for. 

Katie Zaremba 

on Google

11 months ago

Billing is horrible. We paid in full (out of pocket) at time of appointment for two office visits. We continue to receive bills in the mail. I am unable to get ahold of anyone in the office. Billing dept tells me to call office who tells me to call billing dept. I finally managed to get ahold of someone and she told me that they were bought by another company and pricing changed but still did not adjust bill. I am going to go into the office in person so this can be resolved. Clinical care was fine, but it’s impossible to sp... read more

MJ 

on Google

a year ago

Customer Service sucks!!! We have been to both offices. Walked up to the counter no eye contact, no hello, no smile just “what’s your name ok take a seat”. I’ve never seen such miserable people in my life. We both work in healthcare I get you are under paid and overworked but who isn’t these days. A smile can change someone’s day, try it It may change your day.