Advanced Urgent Care | Kaiser Permanente Capitol Hill Medical Center

Qualitra Brown 

on Google

2 weeks ago

This place is absolutely awful. I called ahead to make an appointment. They said they didn’t accept appointments, but there was less than an hour wait to be seen by a doctor. 4 hours later, I haven’t been seen by a doctor, I’ve been in a waiting room with other sick patients, no one can provide an update, and they refuse to refund copayments so that I can leave. I without a doubt hate this place and can only go here due to Kaiser’s HMO insurance. Worst care ever. 

Melissa Schweisguth 

on Google

a month ago

This site simply does not have the capacity to handle the volume of patients/need, resulting in unacceptably slow service for patients and stretching staff too thin so they are overworked. Took about 30 min just to get checked in. Triaged in about an hour, waited several more hours to get into the room to see a doctor, then sat in that room there about 45 minutes before the doctor came, then waited another 30-40 min to get a shot after seeing the doc. The nurse and doctor were good - knowledgeable, empathetic, skilled with t... read more

Patrisha Denomme 

on Google

3 months ago

Private medical center. Don't go if you aren't a member. 

JC Sun 

on Google

3 months ago

Wife had an urgent care need and they got her in fast because they didn’t have a lot of people. But then they left us in a room for an HOUR and a HALF and forgot about us. Once I got someone’s attention they finally sent a doctor. The staff in there are truly smooth brained and don’t care about the patients. One of the WORST run Kaiser we been to. 

P N 

on Google

4 months ago

How dystopian is it that I can’t just go to an urgent care and get treatment? Apparently I have to ‘be a member with Kaiser Permanente’ in order to be seen. Like what? Capitalism has gone too far, now medical centers turn people away because I don’t pay a membership fee or something. And the front desk lady was QUICK to ask me are you a member? Horrible experience on top of the fact I’m sick. This place is in the business of profit, not people.