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Advanced Eye Associates and Low Vision Clinic
- Optometrists
- San Jose, CA
About this business
Location details
200 Jose Figueres Ave # 350, Ste 350, San Jose, CA, 95116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am beyond furious with the absolutely deplorable customer service at this company! I've called repeatedly—morning, afternoon, it doesn’t matter—and not a single person picks up the phone! It’s like the entire staff is on permanent vacation or just ignoring their customers. I’ve wasted hours, days even, trying to get through, only to be met with endless ringing or robotic hold messages that lead nowhere. It’s clear no one is working, or if they are, they couldn’t care less about their customers. This is unacceptable and inf... read more
09.17.25 Dr. John Xie, MD, PhD, is a super gentle and well mannered Opthalmology Specialist. 09.19.25 Dr. Eric Shieh, MD, Mom and dad's glaucoma and cataract specialist, and his assistant Emily, did such a thorough job in examining Mom and Dad. Mom for her stabilized glaucoma and Dad for what it turns out to be very mild cataracts but also discovered mild Macular Degeneration. Thank you to Dr. Shieh and Emily for their careful evaluation of my parents! Office staff ladies do a fantastic job of reminder calls, follow ups, app... read more
09.17.25 Dr. John Xie, MD, PhD, is a super gentle and well mannered Opthalmology Specialist. We also look forward to meeting Dr. Eric Shieh, MD, Mom and dad's glaucoma and cataract specialist at the end of the week.
No one has been answering this is so unprofessional of you guys I’ve been calling for 5 days . This isn’t the first time neither
Hi I’ve been trying to reach out for a couple weeks now. every time I’ve called nobody has answered and it goes straight to voicemail. So,I’ve left voicemails and tried to contact via text. when it goes through the menu after nobody picks up nd it says nobody is available even though I’m calling during work hours, it tells the email address too quickly to write down. Could you please have someone pick up when I call or go through your voicemails? Much obliged.
Frequently asked questions about Advanced Eye Associates and Low Vision Clinic
How is Advanced Eye Associates and Low Vision Clinic rated?
Advanced Eye Associates and Low Vision Clinic has a 3.8 star rating with 30 reviews.
When is Advanced Eye Associates and Low Vision Clinic open?
Advanced Eye Associates and Low Vision Clinic is closed now. It will open tomorrow at 9:00 a.m.
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