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ADT Security Services
- Security Systems
- Los Angeles, CA
About this business
Location details
21171 S Western Ave, Ste 100, Los Angeles, CA, 90501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is a review for the national number I just wasted my time with. I was trying to reach my local ADT office because I wanted to be a customer. The rep had come here when we moved in, but another company beat them to it, but we were under contract with the other company. So when our contract expired (and we learned their SoCal area was closer to Reseda) we decided to go with someone closer, ADT. But wow. After 25 minutes on the phone with what I thought was a rep from ADT, my so-called "quote" was a ridiculous range of pri... read more
Without question the worst of the worst for service and care. Things maybe fine while your system is up and running but if you actually need to call good luck. Several calls later and several hours on the phone being transferred from person to person most of which do not speak fluent English. A full fail in service and customer care.
Like similar dissatisfied and upset customers, I am running into the most stress inducing and upsetting cancellation practices ever. I continuously call about the issue and they state it will be resolved soon but then another month comes along and I receive again an email stating a past due balance, despite their own service agents confirming it was properly closed, cancelled within their 3 day policy window, and only awaiting credit to the account for equipment, that they themselves can see and have confirmed was picked up.... read more
Like similar dissatisfied and upset customers, I am running into the most stress inducing and upsetting cancellation practices ever. I continuously call about the issue and they state it will be resolved soon but then another month comes along and I receive again an email stating a past due balance, despite their own service agents confirming it was properly closed, cancelled within their 3 day policy window, and only awaiting credit to the account for equipment, that they themselves can see and have confirmed was picked up.... read more
They sold me a 12 months membership and when I had to move without having a temporary house they charged me for 2 years and I had to pay $1,336. The mean lady on the phone insisting to move the equipment with me and I kept telling her it’s mainly cameras and doorbell that I left to the new house owner. I know that for my next house I won’t be getting ADT.
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 3.3 star rating with 88 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open at 8:00 a.m.
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