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ADT Security Services
- Security Systems
- Los Angeles, CA
About this business
Location details
21171 S Western Ave, Ste 100, Los Angeles, CA, 90501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We decided to hire ADT after our home was burglarized, hoping to regain a sense of safety and security. Unfortunately, our experience with ADT has been a constant source of frustration, anxiety, and disappointment. From the start, their service failed us in multiple ways. Technician appointments were frequently missed or rescheduled without our consent, causing us to take time off work repeatedly. The alarm system and sensors regularly malfunctioned, triggering false alarms—including one that involved the police—causing unne... read more
This is a review for the national number I just wasted my time with. I was trying to reach my local ADT office because I wanted to be a customer. The rep had come here when we moved in, but another company beat them to it, but we were under contract with the other company. So when our contract expired (and we learned their SoCal area was closer to Reseda) we decided to go with someone closer, ADT. But wow. After 25 minutes on the phone with what I thought was a rep from ADT, my so-called "quote" was a ridiculous range of pri... read more
Without question the worst of the worst for service and care. Things maybe fine while your system is up and running but if you actually need to call good luck. Several calls later and several hours on the phone being transferred from person to person most of which do not speak fluent English. A full fail in service and customer care.
Like similar dissatisfied and upset customers, I am running into the most stress inducing and upsetting cancellation practices ever. I continuously call about the issue and they state it will be resolved soon but then another month comes along and I receive again an email stating a past due balance, despite their own service agents confirming it was properly closed, cancelled within their 3 day policy window, and only awaiting credit to the account for equipment, that they themselves can see and have confirmed was picked up.... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 3.3 star rating with 90 reviews.
When is ADT Security Services open?
ADT Security Services is open now. It will close at 4:00 p.m.
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