Acuity Eye Group - La Jolla

Jean Notte 

on Google

4 months ago

Referred when optician had concerns. Everyone is super nice. Large office, lots of patients. It's in the Ximed Bldg but the lobby directory doesn't list "Acuity" it lists individual doctors. I had no idea of the doctor I was scheduled to see so I had to call from the lobby to the acuity 800# to figure out where I was going so make sure to bring the doctor/ suite info. 

Ken Hermer 

on Google

5 months ago

In July 2025, I had a most disappointing experience at Acuity Eye Group. The issue centered solely on eyeglass pricing. I received charming, attentive service from Valentina, who made me feel valued and gave me excellent service. My credit card was charged immediately. I was told that most of the cost would be covered by my medical insurance. A week after my visit, I was called by Valentina, who told me that my insurance would not pay for the eyeglasses and quoted me a much higher price. Since I was quoted incorrect figures ... read more

Marjorie Smith 

on Google

5 months ago

A private group bought this practice and it is now a nightmare! They book SO many people at once to churn. You wait for at least 45 min and see the doctor for under 10 min. Everyone who works there is unhappy, inc the doctors. It’s a MESS and a shame how they are choosing profits over patient care. It won’t last—several people in the waiting room confirmed they are leaving for good as I am. 

Robin Sophia Rose 

on Google

6 months ago

I give one star not because of the two Specialists I saw but the management of the office is ridiculous! They screwed up so much on one visit the office manager apologized to me but communicating with them is a huge hassle because no one ever answers the main phone except a prompt and the mail box is always full. And then you can't book online after you waste time following all the instructions because that is also a joke. Last tesort is you call the Urgent 800 # on the card and they're not very bright and you have to repeat... read more

Sig_ Ces 

on Google

10 months ago

Got charged wrongfully. I verified atleast 4 times and was told my insurance covered my appointment, then at the very last second some random lady from the optical department decided she wanted to charge $75 because insurance didnt cover? Literally fraud. If her job is selling glasses, why is she applying insurance related charges? Not 100% sure, but i think her last name is Zisfahani