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670 River Oaks Pkwy # H, San Jose, CA, 95134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 9:00 p.m. | |
| Wed | 09:00 a.m. to 9:00 p.m. | |
| Thu | 09:00 a.m. to 9:00 p.m. | |
| Fri | 09:00 a.m. to 9:00 p.m. | |
| Sat | 09:00 a.m. to 9:00 p.m. | |
| Sun | 09:00 a.m. to 9:00 p.m. |
I do not recommend this clinic. All of the people are nice, but how they bill is completely unfair. Their policy is that every visit, in-person or telehealth, is billed the same. End of story. I visited in April because I wasn't feeling well and I submitted two samples for testing to see if I had an infection. They asked if I wanted a follow-up telehealth consultation about my results and I said yes. *That was my mistake.* A few days later, I was called saying my results weren't in yet, so we rescheduled to the next day. The... read more
My follow-up experience at this clinic had scheduling and communication issues. My appointment was booked for 6:30 PM (the exact same time as my visit the previous week), but the system showed 6:00 PM. After waiting a full hour on a busy night without seeing a doctor, I left with my lab results. While scheduling mismatches happen—which a text message reminder system could easily prevent. Since I never actually saw a provider, I request that management waive any associated charges for this appointment.
There only seem to be interested in billing rather than patient care. Follow-up appointments were scheduled to communicate information that could have easily been shared through MyChart, email, or a phone call, resulting in additional charges. Another unpleasant surprise was receiving a significant bill for lab tests nearly three months later, without having been clearly informed about the cost beforehand. Most importantly, they were unable to diagnose the cause of my throat pain and cough. In the end, I had to wait for the ... read more
I had a very disappointing experience here. I brought my father in because he had swelling in his index finger, possibly due to gout. The staff said they needed to draw blood for testing, but they tried three times and still could not do it successfully. Unfortunately, I had a similar experience here in the past as well. It was frustrating and concerning, especially when you are already worried about a family member’s health. Based on my experience, I would not recommend this place for care or blood work.
Worst experience possible, I took my mom to this place and they took a wrong ECG reading and made us rush to the ER who after a bunch of tests confirmed it was just indeed an issue with the machine and mis-read report, the payment is again unnecessary waste to this place, will not suggest this place if you want to get correctly diagnosed
Action Urgent Care has a 4.4 star rating with 849 reviews.
Action Urgent Care is closed now. It will open tomorrow at 9:00 a.m.
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