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Ace Hardware
- Hardware Stores
- Troy, MI
About this business
Location details
97 W Long Lake Rd, Troy, MI, 48098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Normally, I am impressed with staff, products, and service at this store. However, last night my son entered the store 5 minutes before close and approached staff member for assistance with tracking down several items for class project needed next day. Was told: "Too bad - we're getting ready to close." A real lapse in usual great customer service....
Business response:
I would like to know the name of my employee, that would be extremely helpful. I am so sorry that this happened, it is not acceptable customer service. My apologies to your son.
I love this store. They are always helpful, the store is clean, and they seem to at least almost always have what I need.
Business response:
Thank you very much. We try very hard to exceed expectations for customer service.
Trevarrow Ace hardware has always been there for us. I can bring in a broken something and the expert staff knows how to fix it or order me one. For over 25 years Trevarrow has been where we go first. Knowledge, kindness and treating you like family is who they are.
Frequently asked questions about Ace Hardware
How is Ace Hardware rated?
Ace Hardware has a 4.6 star rating with 687 reviews.
When is Ace Hardware open?
Ace Hardware is closed now. It will open tomorrow at 9:00 a.m.
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