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Access Residential Management
- Property Management
- Celebration, FL
About this business
Founded by the principals of Access Hotel and Resorts – Tom Baker, Mark Lahood, Barry Caplan President and Cathy Brand VP/CFO of Access Residential Management – offers a broad range of property manager expertise with nearly 80 years of combined hospitality-related experience in such areas as comm...
Location details
215 Celebration Pl #115, Celebration, FL, 34747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Access Management in Celebration ******* doesn't answer the phone or return messages left. Four individuals in my company have been trying to call to get clarification on late assessments we have received, because we never received the initial bill.
Access Management. Union Park (*****) suffers from extremely poor management, which could be considered the worst globally. The website and mobile app are fraught with issues, especially concerning payment processing. Users frequently face problems like the inability to access the 'pay fee' page and the auto-payment function failing twice in a span of six months. The company's communication is almost solely focused on late fee charges. Despite explaining that I received no notifications and that the payment processes were dy... read more
I'd to write a review on ms Luciana Loiola's outstanding serives while I was assisted by her in Kissimmee and Celebration. Luciana exceeds in providing the guest with the best experience. Congrats ti Luciana Loiola and her competent skills
Great company! Very professional.
This company is horrible with communication and following up. The staff I have encountered are unprofessional and not proactive. I highly recommended taking your business elsewhere.
Called to get a resolution, being that we rented a guest home in Watersong Aug 12-15. One of our vehicles was towed due to the security guard inputting an incorrect tag number in their system. My family member had to pay in excess over $200 to *************(Haines City, FL)to get their vehicle because there was nothing security could do about it. This all transpiring late at night(after midnight) on our last night there. Was given a card to contact Colleen ******* Asst CAM. She was EXTREMELY RUDE and UNPROFESIONAL! She didn'... read more
Business response:
We have received your request and are verifying if in fact the error was on the part of the access control company. Once our team confirms, we will provide an additional response to your concerns.
They have only managed my community for a few months and it's apparent asking them questions is pointless as you simply get a nonsensical generic response or they claim you're harassing them and threaten you with legal action from the association's attorney. In my opinion, to me, they seem more like henchmen or enforcers for the board than professional CAM's. My community has had much better and much cheaper in the past. I will update this review as time goes on.
Business response:
We respectfully disagree with your position. We are here to manage the association and its' affairs and are not here to answer questions that you have already posed to the board and prior management. We are focused on enhancing the community and enforcing the covenants which have not been enforced consistently in the past. We'd ask that rather than criticize everyone's efforts you join us in helping to improve the community.
Since Access Management has been our HOA management company over the past five years we have had 5 different community managers. There is no follow through or replying to emails from residents as well as our new manager as of last week made the meeting a hostile zoom call. Think before you go with this company. I have had damage to my house from landscaping company's they recommend to our board and fill out claims with our property manager and nothing this company is a joke. They don't hold company's they pay accountable and... read more
Our community has experienced very poor service from Access Management. I would encourage you look to other companies for HOA Management companies. Access Management also didn't respond ethically when they removed the following message from our community association website. A Message from the Carlisle Grand HOA Board of Directors: Dear fellow homeowners, just like you, we have become frustrated and disappointed with the lack of communication and follow-through from our current property management company, Access Management.... read more
Business response:
We have previously received this communication on numerous review sites and have already communicated with this resident. We appreciate your feedback and will share this with our management team in an effort to improve our communications and minimize any misunderstandings. Thank you again for your feedback and we wish you all much success with your new management partner.
Frequently asked questions about Access Residential Management
How is Access Residential Management rated?
Access Residential Management has a 4.6 star rating with 1,257 reviews.
When is Access Residential Management open?
Access Residential Management is closed now. It will open tomorrow at 9:00 a.m.
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