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ABC Home Services
- Vacation Rental Agents
- Dublin, OH
About this business
Premier Home Warranty and Core Home Warranty
Location details
6100 Emerald Pkwy, Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Simply nothing is covered. It is a scam.
Business response:
Thank you for taking the time to contact us with your concerns. Your satisfaction is important to us. We Show you have two pending claims scheduled for repair. Please contact us if you need to review any other concerns.
The customer service & follow-up that ABC provides is totally unacceptable for a service that costs several hundred dollars/year. I've called no less than five times and gotten an "answering service" that isn't capable of processing my claim because it's a "core policy". I don't understand the point of using an answering service that isn't able to provide any assistance. I've been told 3 times that I would receive a call back to process my claim, and nobody has called me. My A/C unit went out 5 days ago and I've heard litera... read more
Business response:
Mr. *******, Thank you for taking the time to contact us with your concerns. Your satisfaction is important to us. We are aware of the communication issue with our company and we are working diligently to resolve it. We will be contacting you right away to discuss your air conditioner claim with you. We appreciate your patience as we work toward an agreeable solution.
We had water coming from the second floor to the main floor. I called on a Friday morning and explained the urgency. While I was happy to learn that this issue was covered, the customer service that followed was awful. They had said someone would get back to us within 24 hours, but when I explained the situation, they said it would be expedited. Two hours later, I called back and had the same conversation, this time with assurances that a manager would call me back. In the meantime, the water stopped dripping and we closed o... read more
Business response:
Thank you for taking the time to share this information. Unfortunately, we are aware of the phone/on-hold issues and we're working diligently to resolve the problem. That is absolutely not the level of service that our customers deserve. As an apology, we have added 2 months of protection to your account at no cost to you. In addition, our service manager is contacting you immediately to see if there is any other way we can be of service and to be sure that everything has been resolved to your satisfaction. We appreciate you... read more
ISSUES WITH ABC HOME WARRANTY! IGS | ABC Home Services **** ******* ******* ******* ** *****phone: **************************** My wife and I have been trying to reach Steve on the advice of the plumber that was sent to our home and Steve has not been returning our calls. It has been two days now with multiple messages and still no call. We are reasonable people with reasonable expectations, we simply wanted to explain to Steve that we cannot, I repeat, cannot use our kitchen sink until it is repaired or replaced and waiting... read more
Business response:
Thank you for bringing this to our attention. We apologize for the delays and agree they are unacceptable. Our company will be examining our processes to ensure this does not happen in the future. We have talked to you and agreed to all of the requests. Again, we're sorry for the inconvenience and appreciate your patience.
They NEVER answer the phone. I have left a message 3 days in a row with their answering service, and they have never called me back. When I filed my claim on Tuesday at 9:30 AM, they said a contractor would call me w/in 24 hrs to schedule a time to look at my hot water tank that is not working. It is Friday and neither the contractor nor ABC Home Services has called me back. Why am I paying for a service that I am not receiving? I will be using a different home warranty provider in the future. Buyer Beware!!!
Business response:
Please accept our apologies--this is not our typical level of service. We appreciate your taking the time to bring the issue to our attention. We sent your information to a contractor on Tuesday. We just contacted the contractor and they called twice on Wednesday and left messages according to their records. We have asked them to try again immediately and have approved your claim for overtime if necessary. We will follow up with you within an hour to confirm you have been contacted and are adding two additional months of pro... read more
Frequently asked questions about ABC Home Services
How is ABC Home Services rated?
ABC Home Services has a 2.5 star rating with 203 reviews.
When is ABC Home Services open?
ABC Home Services is closed now. It will open at 8:00 a.m.
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