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ABC Home Services
- Vacation Rental Agents
- Dublin, OH
About this business
Premier Home Warranty and Core Home Warranty
Location details
6100 Emerald Pkwy, Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
So disappointed in this company that I have heard so many good things about. I had the worst nightmare scenario that one could have with owning a house. My furnace broke and the technician thinks there is issues with my AC unit as well. Total nightmare. Its ok though, I thought since I had an IGS home warranty and I heard so many good things, that I looked at my service agreement and saw that the AC unit was covered for up to $1750 for the air conditioning unit, and that the furnace was covered under the heating section of m... read more
Business response:
We completely understand your concerns and we appreciate you taking the time to speak with the manager, Matt, on 10/16/20 to discuss how we allocate protection limits. It appears at this time the contractor still has to complete the investigation to determine what else is in need of repair. You will hear back from us once we have additional information from the contractor. Thank you for being our customer!
I am so disappointed and upset with this company. My AC died back in May. It took weeks, several calls, and ultimately me hiring my own contractor to get the work done. The customer service is awful. Everyone tells you they will call you back, and no one does. I thought my battle was finally over when I hired my own contractor, who charged me $700 less than the people ABC sent out, and got the job done the next day (ABC's were going to take another week). However, I have now been battling since June 2 to get my reimbursement... read more
Business response:
****—We apologize for the delay in processing your reimbursement and the inconvenience it caused. Approved reimbursement refunds have to be issued by check. We also refunded the last two charges you paid to us for the protection plan. This refund was issued today and was processed through the payment method you have on file with us. Again, we are truly sorry for the delay. ABC Home Services
We had our ups and downs with ABC in terms of claims in the past. On a couple occasions I had to read from the warranty paperwork to ensure items were covered properly, only for ABC to turn around and call the contractor they sent out asking why he educated me on the details of the warranty, when it was simply me reading and holding them accountable to their warranty. However, leaving ABC has been a far worse experience. I called 3 times between May and June to ensure our policy was canceled as we moved from Ohio to Utah in ... read more
Business response:
We apologize for the inconvenience this caused. On 7/23/20, we located the previous call you had with an agent, where you were requesting cancellation because the house was selling. It was our agent’s error that she did not complete this request. The account has been cancelled and we refunded $35.00 you were charged in error. We can assure you this situation was not ideal and the process to cancel a protection plan is much smoother than what occurred. Thank you for being our customer.
I am writing this review on April 27, 2020. I have had a pending claim since mid-January 2020 as my washer quit working. At first, the contractor said it was one part that needed replaced. IGS called me and told me I could pay $20 for the part, or receive a $100 credit towards a new washer. I chose the former, believing that was the better option. Fast forward to a couple months later, we've gone through 3-5 different parts, the entire "motherboard" is broken which requires 3 separate parts. I call IGS because having washer ... read more
Business response:
We apologize for the inconvenience this has caused. The part the contractor was trying to replace ended up not working because the part was bad. The contractor ordered additional parts and they were not working as well. However, it appears there was a delay on when you wrote this review to when it was posted. On April 27, 2020, you spoke with an agent at our company and it was discussed that you would move forward with a repair credit. We explained we could reimburse up to $360.25 towards a new unit, and we would not continu... read more
Our furnace was not lighting properly. I called in the claim and waited for a week and three days for a contractor’s call that never came. I got the issue resolved myself and canceled the call. I’ve had good service from ABC in the past, but this was horrible.
Business response:
We apologize for the delay with the contractor scheduling service. It appears we were able to resolve the issue as we dispatched a different HVAC contractor to the home on 12/31/19. We look forward to providing a better experience in the future.
I personally don't want to leave any stars for this company. I happened to notice that my monthly payment was not taken from my account. So I called them today. What do I find out? Well they are no longer offering the warranty that I have had for many years. Imagine my shock when I heard this because they did not even bother to notify me that they were discontinuing it! Really? You weren't going to notify anyone? Just let their policy run out and just tell them when something happens that "Oh, that policy ran out and you did... read more
Business response:
Thank you for contacting us. We have tried reaching out to you by phone to discuss your concerns. Please contact Brian, Residential Account Manager, at ************at your earliest convenience. We look forward to hearing from you.
We have been using ABC since we bought our home in 2016 and have been very pleased with the service and response of ABC. I am saddened to hear that they will be changing over to another name and changing their plan structure . but overall I am pleased with the service just not the price changes or what's covered .
Business response:
Thank you for being a customer, *******! We are sorry we had to make changes to the plan, but we are excited to bring this new structured plan into the market. As always, we will provide the same exceptional customer experience and value you know us for. We appreciate the feedback!
This is our third home warranty company. The first was ok but it was through our mortgage company, which we lost when refinanced with another company. The second was awful. ABC gets a contractor in touch with you within 1 business day. I have nothing but good things to say about this company.
Business response:
Thank you, ****! We appreciate you taking the time to write this review and as well as being a loyal customer. We are always here to help with covered repairs should you need us!
I don’t want to even leave one star ... I’m so devastated... I had a new water heater installed and my six children and I are sitting here with no hot water .... now keep in mind we had hot water with the old leaky tank we had ... no baths ... I don’t wish this company on anyone or anything...... I’m so devastated....
Business response:
We are unable to locate your account with the information that was provided. Please contact me directly so I can better assist you.
Frequently asked questions about ABC Home Services
How is ABC Home Services rated?
ABC Home Services has a 2.5 star rating with 203 reviews.
When is ABC Home Services open?
ABC Home Services is closed now. It will open at 8:00 a.m.
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