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Abbott's Frozen Custard

4.5

About this business

Location details

2026, 2195 Empire Blvd, Webster, NY, 14580, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.5524 reviews
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Laur Ash's profile image
Laur Ash 
8 years ago

The price that you pay for a small cone is outrageous. Just went for ice cream and very disappointed in what they served me. 1 messy scoop and maybe a half of one. Didn't even look appealing to eat when they handed it to me. Waste of my money. I should have asked for my money back. Very disappointing and will never go back again. 

Business response:

If you were disappointed in what you received you should have asked for a manager so that we could make it right. We are training new employees for the fall and unfortunately, 16 year olds at their first job dont start out being perfect scoopers (maybe…See More 

Kurt Johnson's profile image
Kurt Johnson 
9 years ago
Gary Ippolito's profile image
Gary Ippolito 
9 years ago
Eric Davis's profile image
Eric Davis 
9 years ago
Kristen Marconi's profile image
Kristen Marconi 
9 years ago

I just love this place ! I won't go anywhere else to get a sundae :) the employees are great and I love the atmosphere ! Thanks for being the best in Webster ! Keep it up :) 

Luke Xwhy's profile image
Luke Xwhy 
9 years ago
Roseann Trovato Tran's profile image
Roseann Trovato Tran 
9 years ago
Amanda Lavere's profile image
Amanda Lavere 
10 years ago
Marissa Marie's profile image
Marissa Marie 
10 years ago

I just visited your Webster location. And although your ice cream is delicious, I was disgusted to see you charge 3.16 for a kiddie size dish. That is the definition of Highway robbery, and of course I can't explain this to my 1 yr old. Therefore was forced to pay your extravagant price, but never ever AGAIN. You are by no means family- oriented. 

Business response:

Hello Marissa, our price for a kiddie is $2.92 plus tax = $3.15. We serve a high quality product with no air added to the custard! You get every ounce that you pay for in real ingredients. Also, we are paying atleast $8.75 minimum wage to our employees…See More 

Frequently asked questions about Abbott's Frozen Custard

How is Abbott's Frozen Custard rated?

Abbott's Frozen Custard has a 4.5 star rating with 524 reviews. 

When is Abbott's Frozen Custard open?

Abbott's Frozen Custard is closed now. It will open on Monday at 9:00 a.m. 

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