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A-TX Property Management
- Real Estate
- Pflugerville, TX
About this business
Real Estate service with Specialty in Property Management and Leasing.
Location details
1317 Picadilly Dr, Ste c303, Pflugerville, TX, 78660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Friendly staff and user friendly website – Website is user friendly and it is very convenient to pay online. Their staff is friendly. The only issue I have is that it is hard to reach a person or get a return phone call. Other than that......they are acceptable.
Business response:
I am sorry you are not getting your phone calls returned. In case this happens again please always shoot us an email as we are extremly quick to respond. Mine is Jessica@atxmanagement (Office Manager) or if you need to write in about maintenance use the service@atxmanagement. If you have questions about your lease etc contact leasing at leasing@atxmanagement. I truly hope this helps! Again I am very sorry for the slow repsonses by phone. I will bring this up in our next meeting.
Nice people – The people I have encountered here are great and go out of their way to help. I love using the online portal to report maintenance issues because it keeps a log instead of having to keep a file for requests. Definitely like the ease of paying rent online. They have always responded right away to our concerns.
Amazing Customer Service – Every time I contacted ATX Property, I receive great customer service and also got a feeling that they actually cared for the customer. Each request for assistance or service is handled quickly by a friendly and reliable maintenance staff.
Very good experience – We moved in our rental property in November 2011 and appreciate the cooperativeness, professionalism, and expedient service. I also appreciate the user friendly website that allows me to easily pay my rent and request maintenance services. The staff in the office is also very friendly and courteous. I look forward to the same excellent service throughout our lease.
Business response:
For some reason it posted as if we wrote this... can you specify your name so that I can have this corrected! This is so wierd... We are happy to see you are a happy tenant! We are always here to help.
Excellent Property Management – After a long and exhaustive search for a property that would meet my needs, ATX provided my with great quick customer service. I viewed my property and loved how when i walked in it didnt have the smell of a vacant home but a very refreshing welcome home scent. They offer me access to my account online that saves me not only time but also gas. When issues arise, maintenance is very expedient with solving the problem. I recommend if you are looking to move stop at ATX Property Mangement for all... read more
Okay Property Management – The rental property management is not great, but not bad either. We have had some maintenance issues, they responded fairly quickly, but it takes awhile for the work to be done. For example, we put in a request when we first moved in, the request is just now being handled, I'm sure only because it was renewal time. I like the online service and having the ability to communicate online, even thou there is a small fee to pay rent online.
POOR MANAGEMENT! – I dnt understand how these other people are rating them.I have never had such a horrible experience with a property management like I have with them in all my 15 years of being a tenant. Not only do they not respond for service calls in a timely manner. But they also deplete every penny you have of your deposit when moving out. They claim to be professional and curtious, but we know just as much as they do how inconsiderate they are!
Business response:
I appreciate your feedback & we are working diligently to get our maintenance department better organized. We have a Licensed Realtor with over 4 year?s property management experience managing our Maintenance Department. Understand that when you move out, we simply walk the home and take the move in sheet you give us to compare to. If items aren?t listed on your move in sheet then we have to charge for those damages. The move out process isn?t easy for us either as we are put in the middle and have tenants upset with charges... read more
They do care...I'm amending my previous review – I am a property owner who has worked with A-TX since November 2010. During that time, I have had to initiate contact with them twice. The first was over being paid on time. The second was over a maintenance request. The vast majority of my experience with them is fairly automatic and trouble-free. Due to a misunderstanding on my part, I had thought that the company was slow to respond. But, Jessica Bullock contacted me and we worked it out. My contract with them ends in June a... read more
Frequently asked questions about A-TX Property Management
How is A-TX Property Management rated?
A-TX Property Management has a 5 star rating with 36 reviews.
When is A-TX Property Management open?
A-TX Property Management is closed now. It will open at 9:00 a.m.
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