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A Step in Time Structural Engineering

2.3

About this business

Location details

s 23452, 696 S Rosemont Rd, Virginia Beach, VA, 23452, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
2.316 reviews
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Alicia B's profile image
Alicia B 
11 months ago

I tried to schedule an inspection and cleaning with this company and they were very difficult to get ahold of. Once I made contact and scheduled everything, I couldn’t get ahold of them to reschedule due to a work conflict. I am Active Duty Air Force and can’t guarantee to be home during normal work hours. I attempted to call them multiple times to reschedule and they never returned my voicemail. The owner called the morning of and told me he was on the way and I relayed that I called to reschedule and never heard back. He t... read more

Business response:

HI Mrs. B******* I can understand your disappointment and I am sorry to hear of your bad experience. However, the company you are referring to is A Step in Time Maryland LLC. While they may have a similar name, the owner and the company is different than this company. ******* ***** owns A Step in Time Maryland LLC and I (Ray Gessner) own A STep in Time in Virginia. Can you please remove this review from the Virginia page and place on the Maryland page. Our company is not a franchise and so unfortunately, the only way to puni... read more

Michelle M's profile image
Michelle M 
a year ago

Great customer service and care. Andrew came out to our property, looked over both fireplaces and gave us the best strategies for moving forward. Looking forward to moving forward with the recommended work to prolong the life of our chimney and fireplace. I couldn't be happier with the way that I was treated and the fair pricing. Thank you again! 

Edna W's profile image
Edna W 
a year ago

If I could give this company a 0 it would be most befitting. Long story short , I contracted A Step In Time for an inspection of chimney and/or cleaning if needed and a dryer vent cleaning. The technician conducted a level 1 inspection and sweep. Found gaps in smoke chamber which presented a hazar and Recommended I Do Not use fireplace until fixed. I contracted A Step In Time to do the work so recommended by the tech but I am so sorry I did not get a second opinion. I was charged $ ******to parge gaps in smoke Chamber; *****... read more

Business response:

Dear homeowner, Thank you for sharing your concerns. We are always looking for opportunities to improve. First, I want to sincerely apologize for the poor service you received. I’m not sure where we dropped the ball on contacting you to send another technician out to recheck your repairs, but I can assure you that I will be having our office contact you this week to set that appointment up. Regarding your concerns about the work, I have reviewed the photos from your job, and I fully agree that the service done to your home d... read more

Cydney L's profile image
Cydney L 
2 years ago

We called A Step in Time out for a chimney inspection and were told that the chimney was at risk of seriously damaging our house and needed nearly *****in repairs just to use it safely. Luckily we declined and got a second opinion after seeing reviews online because apparently our chimney was completely safe to use and only required some moss cleaning on the crown (****). This business tried to completely rip us off for the tune of thousands of dollars. 

Cheryl O's profile image
Cheryl O 
2 years ago

I requested and scheduled a cleaning and inspection for a home I was purchasing. Technician did not clean the unit prior to inspecting. I was told that the entire unit needed to be replaced with a pre-fab unit for ********** I asked how he could adequately inspect the unit to make that determination prior to cleaning the unit. He told me that there was no point in cleaning the unit because I could not use my fireplace safely after cleaning. I was charged a ****** fee for his "inspection." I got another local reputable compan... read more

Business response:

Hi, I am very sorry to hear you had a bad experience. Our policy is to not charge for a cleaning if it cannot be used. Our inspection price for your service was **** That simply paid for the service, gas, report and such. You were purchasing the home, and we were protecting you, or at least informing you what we viewed as a problem. I have been in the chimney industry for over 25 years. You stated that the other company stated they could repair the rust they found inside your fireplace. The rust comes from a leaking chase co... read more

Eugene B's profile image
Eugene B 
3 years ago

We had a complete chimney inspection and were very pleased with the attention to detail and the quality of the work. We found the bill to be quite reasonable even before the military discount. The chimney had been relined and the concrete cap had been replaced almost 30 years ago, so we knew it was time for additional maintenance and repair, A week later, the two man crew from Richmond arrived on time as scheduled and replaced the concrete cap and re-pointed the bricks. We are very pleased with the quality of their work from... read more

James O's profile image
James O 
4 years ago

Obvious bait and switch. Call A Step in Time for a simple inspection and cleaning. The woman in the office told me there was a special going on for ******* (includes inspection and cleaning.) After the inspection the technician told be that everything looked good but it needed a deep cleaning - ******* and flashing needed to be recaulked - ******** For a total of ***** I asked why the cleaning was so expensive and he told me because they had to use multiple sizes of wire brushes. Really? I spoke with three other chimney swee... read more

KevinH's profile image
KevinH 
5 years ago

I scheduled a chimney cleaning with this company three weeks in advance. The time they said I needed to be home was a window between 12 p.m. and 2 pm. I put in for the afternoon off work the next day. The evening before that cleaning day they called and left a message asking me if I could change my window from 11 a.m. to 1 p.m. as they would be in my neighborhood early. I did not get this message until Monday morning the day of the appointment. Even at that I could not get time off early as it needs to be scheduled with my c... read more

Peter M's profile image
Peter M 
5 years ago

We had Step in Time do both roof construction and roofing work in 2017. The quality of the work has been an issue since they started. I have no problem with crews that are not native-English speakers, but I do have issues with subcontracting workers who are not qualified to do the work the company claims to be to able to competently accomplish. My first clue was when the workers sheetrocked over all of our electrical outlets. My second clue was when the rubber roof they put on another section of our house had a substantial ... read more

Frequently asked questions about A Step in Time Structural Engineering

How is A Step in Time Structural Engineering rated?

A Step in Time Structural Engineering has a 2.3 star rating with 16 reviews. 

When is A Step in Time Structural Engineering open?

A Step in Time Structural Engineering is closed now. It will open on Monday at 9:00 a.m. 

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