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A Step In Time Maryland, LLC
- Chimney Sweeps
- Bowie, MD
About this business
A Step in Time Chimney Sweeps has been offering chimney cleaning, inspections and repairs for over 20 years. The founder is a licensed professional engineer with a masters degree in civil engineering from Old Dominion University and B.S. in civil engineering from Virginia Tech.
Location details
14807 Arabian Ln, Bowie, MD, 20715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Owner Michael S**** used hostile and vulgar language on a phone call when I emailed him at work and asked for clarification of the scope of work being performed by contracted helpers dispatched to my property for a scheduled repair. The workers arrived late the day of the appointment. The office had called to say that they were running late due to traffic and to expect them in 30 minutes or so. When they did arrive an hour and 45 minutes later, the reason given was they had to stop by the office to get the supplies. This cre... read more
Had an estimate done by these folks, never got the guys name that came, older fella, bald head. Seemed like a nice guy but all we needed was the labor to install a pellet stove, we have all parts and dude never even took a look outside and randomly just said $2500 and Ill install it. So, 2500 for an hour of work? Not just that but, after I said no, this guy basically ran to his truck like he was all hopped up or something, both me and my wife sat for about ************************* awe of how strange the encounter was. This ... read more
Don't fall for the "Best of" anything they promote. This guy often didn't show up, barely returned calls, did shoddy work, and when he said he was done, he hadn't done the ONE thing I called him about initially. Then the things he did do failed, including the chimney cap flying off in under two days. I moved because of a fire in my apartment building, and now I'm afraid to use my fireplace in my new home. Everyone was unprofessional. I have no clue why they have an A rating. If zero stars was possible, that would be it.
We purchased our home a year ago and were told by the previous owner that the fireplace was only decorative purposes and unuseable. As we really wanted to be able to have a working fireplace in the winter, we had our chimney and fireplace inspected by A Step in Time. The inspector was thorough, professional and provided photos and a repair/restore to working condition scope of work and quote. At the time, we were not quite ready to move into our new home, so we postponed our decision on the chimney repair. Fast forward a yea... read more
The guy Mike came to my house and did the work, but he stated that he had completed the work on my roof and other things that I had paid for. He completed the work on March, 2022, but on June, 2022, I had a small leak in my hallway ceiling. I called his office and asked if he would come out and check out the problem. He came out and stated that he would have a guy name David to come back within that week to fix the problem. I called the office back and asked when the guy David come to my house, I wanted him to come in side t... read more
I just received a threatening phone call from the owner of A Step in Time, Michael S*****. Mr. S***** was at my home this morning to give an estimate on a new Chimney Cap for my house and my neighbors house. I told the girl our neighbor wouldn't be home, she said that was fine. This morning my wife had a doctor's appointment and had to leave at 9:30, I had a work emergency and I called A Step in Time to let them know, the girl said it was ok. After a horrible interaction w/ my wife, Mr. S***** called my cell phone stating "Y... read more
Business response:
Dear Victor T****, We are terribly sorry to read this complaint as it is vastly different than the complaint left on Google. At no such time in this case, or ever in over 30 years of doing business would we ever say such a thing, furthermore we take this as defamation and would gladly get our attorney involved. Initially your first complaint regarding the pellet stove was that in all of the years you were there nobody explained to you that a pellet stove needed to be away from the wall. The surface of a pellet stove can reac... read more
I called because of a chimney leak and Mike was here within a few hours. I've worked with him before and gotten comprehensive estimates and successful work. We'll see how this repair goes.
Today Mike came for our chimney inspection.He was on time and explained everything thoroughly. We will update this review when they finish the job,but for now we are more than happy.
Did a nice job repairing my garage roof. Everyone was courteous and polite. Chimney repair demo work and exterior repair was excellent. Communication was fantastic. I would hire them again. Mary W.
Frequently asked questions about A Step In Time Maryland, LLC
How is A Step In Time Maryland, LLC rated?
A Step In Time Maryland, LLC has a 3.8 star rating with 189 reviews.
When is A Step In Time Maryland, LLC open?
A Step In Time Maryland, LLC is open now. It will close at 7:00 p.m.
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