A Frame Imperial Pools

thetruthsetusfree 

on Citysearch

14 years ago

Worst Customer Service Ever! – Purchased a more expensive spa a couple years ago. Last year we were having problems with the temperature control. Called service spoke with Jeremy and another person. All they did was to have us push buttons and ck for codes. Could never get anyone out. We suffered through last year with the spa reading 15 to 20 degrees higher than set. This year called AGAIN, left a message at Jeremy's phone - no return call. Physically went to A FRAME and complained to the Ass't Mgr. who said he would get th... read more

Spring M 

on Citysearch

14 years ago

Horriable Customer Service – After being transfered to 4 people I end up with the most rudest person ever. I will never purchase or refer anyone to this company. TOO bad i was looking for an inground pool also. A customer service personnel dosent know what size things are but yet he seemed so knowleadgeable about everything else. Then couldnt tell me if they offered differant styles.. OMG never use these people 

SansfearC 

on Citysearch

14 years ago

Knowledgable, and helpful. – I have tried most of the pool companies around town. Aframe has the most knowledgeable staff. I have heard from friends that they aren't as friendly as other companies close by, but that has not been my experience. They seem to always know what part I am looking for and what might be causing various problems with my filter. I bought my above ground pool at Namco, had trouble one year later, and got the run around during 3 different visits. My pump stopped working after only one year. In the end I... read more

N011322 

on Citysearch

15 years ago

Poor Experience With Their Hot Tubs – When I bought my hot tub in '05, I went to A Frame Imperial Pools and wet tested the various tubs. Yes, really. I brought my swim trunks and towel and tried them out. It's the best way of finding a good fit. When I got in and looked closely at the water I saw tiny bits of whitish flakes. I looked all around me and realized the flakes were everywhere in the water. I got out of there fast, went home & showered off. If they can't maintain the water correctly, I don't need one of their hot t... read more

Wellerm 

on Citysearch

15 years ago

Not Recommended – We would not recommend this company. They are very slow and would not respond back to our phone calls. We eventually gave up and went with someone else. Our Son is now happy... 

12054 

on Citysearch

15 years ago

go shopping - you'll be happier – bought a pool several years ago from aframe, 2nd year had trouble went to them and was told that manufactor went out of business too bad, no parts. now my pump died and they told me the same thing, company out of business (different company) so no parts...... wanted to sell me all new filter, pump etc.. always waiting on the phone for someone who might know what to do... that nevers happens... the long and short NO CUSTOMER SERVICE - all they want is to sell new stuff and forget you 

PaulHB 

on Citysearch

15 years ago

Good Experience – They are helpful and knowledgeable. 

ghd2005 

on Citysearch

15 years ago

Not Good – My family and I bought a pool from this "company" about three years ago. It has been a money pit and nightmare. To start the installers of the pool over charged us. It was a hundred dollars and I had to spend countless hours on the phone talking to several people and was in the end never refunded. They also did not screw in one of the braces that holds the pool up. My husband had to do it himself. Year 2, We had to replace all of the seals because the pool was leaking. The leak took the paint off of the side and c... read more

Jpools 

on Citysearch

16 years ago

Poor Service – We purchased a pool from Aframe last year and apparently from our experiance and from others that we have spoken to, once you purchase a pool from them "THEY" are too busy to help you with questions you have after the fact. I just called and had a question abotu the pool and how it functions this was after I waited on hold for 10 mins at least 3 times and gave up cause no one came back on the line. Only this time I did get someone who was more into what he was eating and apparently "BUSY" cause he was short an... read more