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1-800-PACK-RAT
- Movers
- Plymouth, MI
About this business
Location details
46201 Five Mile Rd, Plymouth, MI 48170, Plymouth, MI, 48170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
It's a long story that spans from one mistake to the next on their part. I'll spare the details here as I've already wasted too much time and money on this company for our cross-country move. TLDR; for a moving company, there are terrible at logistics and communication.
Run, seriously run from this company. Container did not arrive on scheduled day and customer service could care less (when you finally get through to anyone). Again, for final pick up, came a day later than scheduled. Very frustrating and unpleasant experience. Totally unreliable and unprofessional.
I had a tight time frame, but had quotes from a few places that could meet my expectations. Pack-Rat called and "worked" the situation, even lowering the price and offering a lock. I was very specific about my expectations but after paying for the service a contact is sent and the date was changed. Although they promised to deliver on the date requested, no one showed. I was able to get my money back, but it is a disappointment considering I had plans.
We were moving Michigan to Texas. Scheduled a morning drop off for two containers. Morning came and went with no word. After 2+ hours on hold, one container was dropped off. The next container was not dropped off until the following day. Then, despite me confirming the pickup date twice, they did not arrive on the scheduled date. Its important to note they miss the scheduled drop offs and pickups and dont bother to reach out to you to reschedule or tell you they wont be there. They just dont show up. I called the customer se... read more
I scheduled this through uhaul. I was supposed to have 2 movers for 3 hrs arriving between 11am and 12pm today. It is now almost 4pm and they still aren't here. It is ridiculous that I have spent my entire day waiting for them.
Frequently asked questions about 1-800-PACK-RAT
How is 1-800-PACK-RAT rated?
1-800-PACK-RAT has a 2.3 star rating with 92 reviews.
When is 1-800-PACK-RAT open?
1-800-PACK-RAT is open now. It will close at 10:00 p.m.
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