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Zumiez
- Clothing Rental
- Ontario, CA
About this business
Location details
1 Mills Cir #204, Ste 204, Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 8:00 p.m. |
When I go into a Zumiez shop I have a pretty good experience but I recently moved so the nearest shop is 45 minutes away and I don't really want to make the drive. So I tried their online store. I wanted a pair of snow skate shoes and Zumiez had them on their website on sale plus they had buy one get one pair 50% off. So I was like alright, cool, awesome. Order the shoes I want and need and just search through for another pair of sneakers that I don't really need but hey, half off so why not? Couple of days later I get an e... read more
Business response:
Ms. *******, Thank you for taking the time to provide feedback on the above mentioned process. In these situations, this process occurs in an automated fashion, including providing you an additional discount on the item you did receive in order to make sure we honored the sale pricing for the packaging. While we know that the majority of customers do want the other items that are still available, in this situation that is not the case for you and we do want to make it right. I do see that the shoes have been delivered to you... read more
When I go into a Zumiez shop I have a pretty good experience but I recently moved so the nearest shop is 45 minutes away and I don't really want to make the drive. So I tried their online store. I wanted a pair of snow skate shoes and Zumiez had them on their website on sale plus they had buy one get one pair 50% off. So I was like alright, cool, awesome. Order the shoes I want and need and just search through for another pair of sneakers that I don't really need but hey, half off so why not? Couple of days later I get an e... read more
Business response:
Ms. *******, Thank you for taking the time to provide feedback on the above mentioned process. In these situations, this process occurs in an automated fashion, including providing you an additional discount on the item you did receive in order to make sure we honored the sale pricing for the packaging. While we know that the majority of customers do want the other items that are still available, in this situation that is not the case for you and we do want to make it right. I do see that the shoes have been delivered to you... read more
When I go into a Zumiez shop I have a pretty good experience but I recently moved so the nearest shop is 45 minutes away and I don't really want to make the drive. So I tried their online store. I wanted a pair of snow skate shoes and Zumiez had them on their website on sale plus they had buy one get one pair 50% off. So I was like alright, cool, awesome. Order the shoes I want and need and just search through for another pair of sneakers that I don't really need but hey, half off so why not? Couple of days later I get an e... read more
Business response:
Ms. *******, Thank you for taking the time to provide feedback on the above mentioned process. In these situations, this process occurs in an automated fashion, including providing you an additional discount on the item you did receive in order to make sure we honored the sale pricing for the packaging. While we know that the majority of customers do want the other items that are still available, in this situation that is not the case for you and we do want to make it right. I do see that the shoes have been delivered to you... read more
The worst customer service in history. Three of my Zumiez.com orders were damaged ranging from having a large white paint stain to a obviously used pair of Nike sneakers. This is probably the fifth time I received damaged items. I called customer service and the Zumiez staff were hostile and condescending. I asked for a replacement but as usual they were the last ones in stock. These items were great deals and hard to get and they act like its nothing. I waited and hoped for weeks to receive them. I later hand wrote and emai... read more
Business response:
I have been working with *** **** personally for the last week. This review does not accurately reflect the conversations we have had. All service issues have been addressed to the best of our abilities. The conversation was respectful and *** **** indicated that he did not have any additional concerns at the end of our call. *** **** has received refunds for all items he has indicated did not meet his expectations, as well as significant compensation in the form of gift cards for future orders for the inconvenience of issue... read more
The worst customer service in history. Three of my Zumiez.com orders were damaged ranging from having a large white paint stain to a obviously used pair of Nike sneakers. This is probably the fifth time I received damaged items. I called customer service and the Zumiez staff were hostile and condescending. I asked for a replacement but as usual they were the last ones in stock. These items were great deals and hard to get and they act like its nothing. I waited and hoped for weeks to receive them. I later hand wrote and emai... read more
Business response:
I have been working with *** **** personally for the last week. This review does not accurately reflect the conversations we have had. All service issues have been addressed to the best of our abilities. The conversation was respectful and *** **** indicated that he did not have any additional concerns at the end of our call. *** **** has received refunds for all items he has indicated did not meet his expectations, as well as significant compensation in the form of gift cards for future orders for the inconvenience of issue... read more
The worst customer service in history. Three of my Zumiez.com orders were damaged ranging from having a large white paint stain to a obviously used pair of Nike sneakers. This is probably the fifth time I received damaged items. I called customer service and the Zumiez staff were hostile and condescending. I asked for a replacement but as usual they were the last ones in stock. These items were great deals and hard to get and they act like its nothing. I waited and hoped for weeks to receive them. I later hand wrote and emai... read more
Business response:
I have been working with *** **** personally for the last week. This review does not accurately reflect the conversations we have had. All service issues have been addressed to the best of our abilities. The conversation was respectful and *** **** indicated that he did not have any additional concerns at the end of our call. *** **** has received refunds for all items he has indicated did not meet his expectations, as well as significant compensation in the form of gift cards for future orders for the inconvenience of issue... read more
Frequently asked questions about Zumiez
How is Zumiez rated?
Zumiez has a 4.3 star rating with 179 reviews.
When is Zumiez open?
Zumiez is closed now. It will open at 10:00 a.m.
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