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Zumiez
- Clothing Rental
- Ontario, CA
About this business
Zumiez - Ontario Mills Outlet is located at 1 Mills Cir Ste 204, Ontario, CA. This business specializes in Horse Supplies.
Location details
1 Mills Cir #204, Ste 204, Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 8:00 p.m. |
I had ordered a long board and a hoodie I only received the long board in the box with an empty bag stuffed in? I have yet to get a hold of anyone as I was charged the 100.00 for the hoodie but dont seem to have it? strange???? they said it was shipped lol really just some answers or i dont know a refund would be great! Or maybe just some one to let me know some thing. NEVER AGAIN!!! RUN AWAY FAST.........
I have unsubscribed and opted out at least 10 times and they keep emailing me. Even after I report as junk and spam they won’t leave me alone. I just want to stop receiving these emails!
I placed an order for adidas Originals 11 Black Tote Backpack with 7 quantity, but I only got 3 units from their website. The Customer Service Representative in Zumiez Inc just keep asking: Have you checked around with neighbors? I have answered two times: Yes, I did, but what I got was only 3 bags. After that, CSR keep asking me: did you get 6 bags? I don't know why what they keep to do were just asking the same questions instead of solving my missing bags. Suck service and won't never purchased from their website anymore.
Business response:
Mr **, According to our email interaction with you on 7/26 and 7/27/2018, we have fully refunded you for the missing packages, even though they were marked by the carrier as being delivered. The questions you were being asked were simply troubleshooting to make sure they had not been accidentally delivered at the wrong house. Please accept our apologies for any frustration this may have caused.
When I go into a Zumiez shop I have a pretty good experience but I recently moved so the nearest shop is 45 minutes away and I don't really want to make the drive. So I tried their online store. I wanted a pair of snow skate shoes and Zumiez had them on their website on sale plus they had buy one get one pair 50% off. So I was like alright, cool, awesome. Order the shoes I want and need and just search through for another pair of sneakers that I don't really need but hey, half off so why not? Couple of days later I get an e... read more
Business response:
Ms. *******, Thank you for taking the time to provide feedback on the above mentioned process. In these situations, this process occurs in an automated fashion, including providing you an additional discount on the item you did receive in order to make sure we honored the sale pricing for the packaging. While we know that the majority of customers do want the other items that are still available, in this situation that is not the case for you and we do want to make it right. I do see that the shoes have been delivered to you... read more
The worst customer service in history. Three of my Zumiez.com orders were damaged ranging from having a large white paint stain to a obviously used pair of Nike sneakers. This is probably the fifth time I received damaged items. I called customer service and the Zumiez staff were hostile and condescending. I asked for a replacement but as usual they were the last ones in stock. These items were great deals and hard to get and they act like its nothing. I waited and hoped for weeks to receive them. I later hand wrote and emai... read more
Business response:
I have been working with *** **** personally for the last week. This review does not accurately reflect the conversations we have had. All service issues have been addressed to the best of our abilities. The conversation was respectful and *** **** indicated that he did not have any additional concerns at the end of our call. *** **** has received refunds for all items he has indicated did not meet his expectations, as well as significant compensation in the form of gift cards for future orders for the inconvenience of issue... read more
RecommendedFrequently asked questions about Zumiez
How is Zumiez rated?
Zumiez has a 4.3 star rating with 176 reviews.
When is Zumiez open?
Zumiez is open now. It will close at 9:00 p.m.
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