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Zales Outlet

4.0

About this business

Zales Outlet carries a unique selection of quality jewelry, including famous-maker watches, certified diamond engagement rings and on-trend fashion jewelry. You will also find a variety of designer collections that are exclusive to Zales Outlet, as well as close-out and discontinued styles at special value pricing. 

Location details

677 N Alafaya Trail, Alafaya, FL, 32828, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.0244 reviews
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Jeremy Alderman's profile image
Jeremy Alderman 
5 years ago

I have had a few bad exchanges with one of the sales people at the store. They cut you off before you can fully ask your question or get the help your looking for. Their website to show the status of your Jewlery repair is not updated properly. So when you try calling the store the sales man cuts you off. Once I return the ring I will no longer do business with Zales if this is the way they want to run a business. 

Katie McCann's profile image
Katie McCann 
5 years ago

I waited 3 weeks for my engagement ring to get resized. Just found out it’s been a week since they’ve had it. They claim to have tried to call my fiancé once and that the number was “not in service”. Didn’t bother to try to call again or contact us through email. Also handed back our ring with stuff in the creases. Asked the women if she was really giving us back the ring like this and she said “oh yeah it is dirty”.. and that was it. No sincere apology. I never leave reviews for places so if I’m taking time to write this, y... read more

Teena LaTeise Cardona's profile image
Teena LaTeise Cardona 
recommend  Recommended
5 years ago

Customer service was the best experience I ever had a a retailer’s. 

Rhonda Heskett Lackie's profile image
Rhonda Heskett Lackie 
8 years ago

Their rings are not real. They are moissanite!!!!! Run fast!!! Let me know if you need the name of a good attorney and I'll send you the info of mine. He's awesome 

Christina Bunner's profile image
Christina Bunner 
8 years ago
Jennifer Rodriguez's profile image
Jennifer Rodriguez 
9 years ago

I just bought my "upgraded" ring in March my top diamond falls out in May! I take my ring off to shower wash dishes etc... and still the diamond falls out now I am 3 weeks with out my ring but god forbid I miss a payment will not purchase anything else from Zalea again! 

Michelle Vega's profile image
Michelle Vega 
10 years ago

Very disappointed after leaving my ring on July 28, 2014. For repair tomorrow's 8/30/2014 renew vote no ring. 

Julissa Hernandez's profile image
Julissa Hernandez 
12 years ago

Frequently asked questions about Zales Outlet

How is Zales Outlet rated?

Zales Outlet has a 4 star rating with 244 reviews. 

When is Zales Outlet open?

Zales Outlet is open now. It will close at 6:00 p.m.  

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