Zales Jewelers

Ashley Stecker Riehl 

on Facebook

5 years ago

A friend of mine is having the WORST experience with her engagement ring. And still no answers and she still doesn’t have her ring back and they have no idea where her wedding band is! How is this acceptable ?! 

Amy Semoneit Bellis 

on Facebook

5 years ago

Zales Zales On July 21, 2019 we purchased my engagement ring, with the understanding that when ready we could bring the ring back for resizing. On October 10, 2019 the diamonds in the setting began falling out. (less than 90 days of owning the ring) We called Zales in the Lehigh Valley Mall (where the ring was originally purchased) and explained what was going on. We were told to bring the ring back and they would correct it. We returned to Zales with the ring on October 26... Continue Reading 

Zach Herman 

on Facebook

7 years ago

Bought a engagement ring and wedding band from this store January 2 last year. Went back to have it sized because when I purchased it I was unaware of my now wife’s ring size. They told me it’s gonna cost me 59$ a band per ring size she needs to go up. Mind you I knew I didn’t know her size so why wouldn’t I elect to have that option included if told? They told me theirs nothing they can do for me unless my paperwork says otherwise. They managed to get me my bill in the mail but everytime I go to the store they can’t find me... read more

Kari Louise 

on Facebook

9 years ago

I had a horrible experience here... We walked in to look at rings mind you cash on hand and the gentleman that helped was absolutely horrible and rude... we went somewhere else and had excellent customer service...we also found out we weren't the first to be treated like this there