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Zales Jewelers

3.9

About this business

Location details

4101 Wilder Rd. Space E-521, Bay City Mall, Bay City, MI, 48706, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 9:00 p.m.
Tue10:00 a.m. to 9:00 p.m.
Wed10:00 a.m. to 9:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat10:00 a.m. to 9:00 p.m.
Sun12:00 p.m. to 5:00 p.m.
3.915 reviews
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acami's profile image
acami 
12 years ago

I had a ring sized that i had gotten from Kay Jewelers, I was very disappointed and unsatisfied with the service I had recieved. The employees were very rude. I called them to see if my ring was in yet and they told my to not call back i will get an email when the ring got in. A few days later i still had not recieved an email so i called them back I told them I still didnt gt an email and asked if they could make sure they wrote my email in correctly the women on the phone rudely told me that it is right but will check anyw... read more

SarahMiller's profile image
SarahMiller 
13 years ago

I took my husband's wedding band here and paid to have it repaired. When I picked it up I noticed that there was no longer engraving on its inside. I brought this to the sales clerk's attention, and she called the place it had been sent to. I was horrified when she told me that the original band could not be repaired so they had sent me a completely different one without telling me. I begged her to call again to ask to have the real one sent back, but she said that it had already been disposed of! Seeing that I was visibly d... read more

emma shewmaker's profile image
emma shewmaker 
14 years ago

left a ring to be sent off to be sized over a month ago expected date was july 30th not back yet, how long does it take to size a ring???? 

Anonymous's profile image
Anonymous 
14 years ago

The staff was very friendly and helpful which is the only reason I gave a 2 star rating. I went to have my Dolce and Gabbana watch re-sized here and a few weeks later the screw holding my watch together fell out while I was wearing it because it was not attached properly. Make sure you check your items after they are dealt with! 

Frequently asked questions about Zales Jewelers

How is Zales Jewelers rated?

Zales Jewelers has a 3.9 star rating with 15 reviews. 

When is Zales Jewelers open?

Zales Jewelers is open now. It will close at 9:00 p.m.  

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