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YRU
- Shoe Stores
- Chino, CA
About this business
YRU, leading footwear brand in unique designs and festival fashion, is one of the most beloved companies worldwide for alternative, sub-culture shoes and apparel. Based in Southern California, YRU is family owned and operated with an incredible, intimate team of artists from all backgrounds.
Location details
13961 Ramona Ave, Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 3:00 p.m. | |
| Tue | 9:00 a.m. to 3:00 p.m. | |
| Wed | 9:00 a.m. to 3:00 p.m. | |
| Thu | 9:00 a.m. to 3:00 p.m. | |
| Fri | 9:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sad because I was told by a friend that YRU made quality shoes. I checked them out an lo and behold! They were having a sale. I bought a cute pair of QOZMO shoes in Atlantis, and while entering my information, autofill put in a temp email I do not have access to. I contacted the support email to update my information and resend my order confirmation, but it's been a week and I've yet to receive any response to my tickets! This made me suspicious which lead me to here. I don't have a good feeling about this brand anymore and ... read more
Business response:
Hello, We apologize for not getting back to you sooner. Our customer service has been backed up, but we did respond to you. Your shoes are in transit, but unfortunately, the updates are in the old email you entered, but we sent you the tracking number so you can follow them in transit. Rest assured, our shoes are quality and still cute, even if the email was not entered correctly thanks to autofill. The YRU Team
Worst customer service, I have heard good things about this company and decided to take the plunge. Preorder monster high shoes back in april, get a shipping confirmation on 6/30 with tracking number and no product sent. No updates, communication, yet they know and willing acknowledged liking comments on social media that had issues but continued to ignore and advertised. Never been so disgusted in my life in customer service. Others are getting their shoes. However have reached how many times, no resolution.
Business response:
Hello. We apologize you are unhappy. We like to remind our customers of our policy online when purchasing our preorder shoes. The dates are subject to change not because of our production, but post COVID, the port is not 100%. Unfortunately, we cannot communicate with the amount of orders. This is why there is no direct communication. We acknowledge comments and like comments on social media with issues, and we privately DM them. We are sorry this disgusts you this much. Others are receiving their shoes because we are shippi... read more
Took forever to get a hold of Customer service for shipping issues. Finally received the shoes and they were the wrong pair, similar but VERY different. Now I haven't been able to get a hold of customer service at all.
They always give the best shoes, I have loved every pair I’ve gotten so far!
Business response:
We strive to continue delivering the best shoes possible, and we thank you for loving our shoes, and for the kind review!
I have had great experiences with this company. I currently own 2 pairs of dunes and both are very comfortable. I’ve had one pair for over a year with no issues. I have a third pair on the way now as well. They were fairly quick with shipping- never had to exchange but I’ve spoken to the operations manager Rob and he was very nice and respectful.
Ignores customer service emails. Sends you the wrong stuff and ignores your complaints. Refuses refunds and is run like a scam.
Frequently asked questions about YRU
How is YRU rated?
YRU has a 3.1 star rating with 83 reviews.
When is YRU open?
YRU is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
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