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YRU
- Shoe Stores
- Chino, CA
About this business
YRU, leading footwear brand in unique designs and festival fashion, is one of the most beloved companies worldwide for alternative, sub-culture shoes and apparel. Based in Southern California, YRU is family owned and operated with an incredible, intimate team of artists from all backgrounds.
Location details
13961 Ramona Ave, Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 3:00 p.m. | |
| Tue | 9:00 a.m. to 3:00 p.m. | |
| Wed | 9:00 a.m. to 3:00 p.m. | |
| Thu | 9:00 a.m. to 3:00 p.m. | |
| Fri | 9:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service. I emailed them in regards to cancellation of an order I placed and I have yet to receive a reply. Their websites states that the time frame for their customer service can be from ***** hours but I unfortunately didn't receive anything, which prompted me to send another email. I am yet to receive an answer.
Business response:
Hi Melanie, We apologize for the situation. We sometimes find that our customers are emailing the no reply email instead of the help@yru.zendesk.com. We looked through our emails and unfortunately do not see your email. If you try again, we can help assist you from the ZenDesk email provided.
im beyond fkn ***et, ive called 7 god **** times and nobody answers. i ordered two pairs of shoes on june 25th. they said they would be here on july 9th and they never showed up. tracking for my package says that the shipper created a label but *** hasnt received it. the customer service is f****** ridiculous. i payed 175$ for the black and red ****** spider pumps and the black and red gloomy bear slides. im really put all by all of this bull. if someone dosent reply or call back im disputing the charges for this fake scam b... read more
Ive been patiently waiting for my order since I ordered on June 30th and its been telling me my order was shipped on July 8th. Now its the 18th and even though I emailed I received no response. Mind you Ive been checking my shipment and to this day it still hasnt move even though I was supposed to receive the boots on the expected day which was July 12.
I placed an order on Monday April 29th, I got an email notification saying it was shipped on Friday May 3rd and set to be delivered on Saturday May 4th, then on the day of delivery I get a notification from the shipping company that they did not receive the item from the seller and that delivery date would be provided. I them emailed the seller on May 6th to be told the "shipper is picking it up today" no apologies or any further information, but guess what? When I check the status on May 7th, shipper still awaiting package ... read more
Business response:
Hello ********, We are so sorry your shoes did not arrive sooner. Our policy on our website is that our shipping timeframe is 5-7 business days. You ordered on the 29th, which means your shoes should have been shipped between May 6-8. It looks like today, May 8, your shoes are actually in transit, on time. The delivery time shows they will be delivered today by 7:00 pm, on the seventh day, so while we usually ship on the seventh day, your shoes will be arriving on the seventh day, a bit early. We hope you enjoy your boots.
Their customer service is so f****** bad. they dont respond at all also the non cancelling s*** they do is dso stupid, i never got a f****** confirmation code at all. and they just went on and charged me, i cant even cancel it. im so f****** uoset man, i cant even pay my phone bill
Business response:
Hello ******,We see you made a purchase at 11:24 AM just yesterday. If you sent an email to our customer service, our policy states that you should expect a response in ***** hours. It has not yet been ******************************************** line with its policy. You should have received a confirmation code when you made the order, so check your SPAM folder just in case, but we do see an email it was sent to your iCloud account at 11:24. Thanks,The YRU Team
Shoes got delivered to the wrong address. Tried to contact them they didn't pick up calls or respond to emails.
I ordered two pairs of shoes and only got one pair. When I contacted the company I was told my order was fulfilled. Yes it was fulfilled but I only got one pair of shoes, not the two I originally ordered. I sent a photo of my receipt as proof that I bought 2 shoes. Still waiting.
I have ordered a total of 2 things from YRU. One of the items was a Pre-Sale order that will not come out until November. The other item, which I was very excited about, was a mystery box of shoes. At first, when I submitted the order, it took over 10 business days to process, and it took me submitting a service claim for them to respond. Unfortunately, I do not know where the shoes were delivered as they weren't delivered to my house. I submitted a service claim for this, and YRU advised me to contact *** to submit a claim.... read more
Getting any updates or replies from this comply is awful. I bought a pair of shoes, they came too late so I returned them when I got them. Never worn, still wrapped in the box the way they came. Returned them. They have received my shoes according to *** over three weeks ago but have not reached out nor replied to any of my emails regarding my refund. So this is how I have to get a reply from this company. Disappointing.
Frequently asked questions about YRU
How is YRU rated?
YRU has a 3.1 star rating with 83 reviews.
When is YRU open?
YRU is closed now. It will open on Monday at 9:00 a.m.
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