Xcel Energy

Richard C. 

on Birdeye

2 years ago

Xcel energy provided electricity to my restaurant in Minnesota. Two months after the business closed, the electrical bill remained the same despite absence of operation and equipment. On top of that Xcel energy charged a random number of kilo watts - in my case 22 KW at the rate of $10.85 per KW; thus, adding $250 per month to my bill. Xcel energy called that "peak winter". When I called customer service to complaint a manager said "we didn't know the business was closed"! Xcel energy bills cunsomer 2-month late in order... read more

Stacy C. 

on Birdeye

2 years ago

Terrible, unethical company! It's a shame we don't have choices! Customer service is non-existent. My 12- year old daughter has more of a brain than these people.  

Port M. 

on Birdeye

3 years ago

Put in a transfer service request for an upcoming move. Come home from work one day (5 days before the move and the scheduled xfer) and find some flyers on my door saying they did some work and left the gas off. I call right then and there to ask why, and the operator tells me nothing has been turned off. I wonder why she tells me this because there's a flyer on my front and back door telling me it has been turned off. I ask her "Are you sure the hot water isn't just going to run out?" She assures me I am fine. Next day: R... read more