World Ford Pensacola Service Center

Destini Sapp 

on Google

a week ago

I do not recommend anyone to buy a truck or car from this dealership. Very dishonest, honestly they just want a sell. I recently purchased a 2017 Jeep Wrangler from Group 1 ford last month and the day I drive it off the lot the brakes are sounding horrible. Ironically, the owner of the jeep who traded it in at Group 1 is my coworker. Group 1 told me upon purchase that they themselves installed new brakes, rotors, pads, calipers.. my coworker has all paperwork from when they by did the work and guess what.. they put all the n... read more

Mark Harmer 

on Google

2 months ago

Danny was very kind. Up front about what the service department was going to do and how long it would take 

Matthew Owens 

on Google

4 months ago

Not a service center I recommend. I swing by to set up an appointment to drop my vehicle off and was told “there’s no appointments, you just leave the vehicle with them and they should get to it within a day or two”. I drop my vehicle off that same day and hear nothing from the service tech until I called 4 days later for an update. Obviously, communication was terrible and for me to get someone to talk to accounted for 2 separate phones calls being put on hold for 35mins, then a third phone to be hold the manager will call ... read more

Robert MtJoy 

on Google

4 months ago

I'm from PA and was stranded in Gulf Islands Nat'l Seashore. I called expressed my dire situation and that I desperately needed a minor Ford truck repair. Thankfully,I received an appointment for the next day. To my shock, later that same day, I received a text that even though they would have my truck; they would not be able to diagnose my truck for a few days. How's that for customer service and compassion!!