WoodSpring Suites Grand Rapids Kentwood

Tonya England 

on Google

a week ago

The hotel itself is very nice.. The lady at the front desk friday night was awesome. Now when it comes to saturday this is why i give 3 stars instead of 5.. The lady Bonita that was working the front desk was very unproffessional rolled her eyes quite a bit and was quite rude because i asked for more towels seiin i only had to.. Ladies if u have long hair yk that i myself need 2 that left none for my husband.. Anyways when i asked for the towels she turns to computer and starts typing without saying anything yet then turns t... read more

brian johnson 

on Google

a week ago

Great rooms and stay beside Bonita at the front desk. All other employees have been great. She has a issue with how to speak with members and guest alike. 

Priya Almeida 

on Google

2 weeks ago

Stayed here for a night while passing through Grand Rapids last summer (July 2024) and did not like it - and now reading more recent reviews, it seems to have gone even further downhill. We originally picked it because it was affordable, looked clean & new, and was close to some amenities. Girl at the front desk seemed bored and/or annoyed - no smile, no "hello, how are you?", no eye contact even. I could set that aside, however, if the rooms had been nicer. Unfortunately, the walls are paper thin, so it is impossible to get... read more

Leigh Spear 

on Google

2 weeks ago

Booked this hotel for a couple friends and I for a couple days as a cheaper option to a couple of the others in the area, and it was exactly that. Felt like it was ran by the TLC show Extreme Cheapskates. Everything cost an extra fee, from extra toiletries to calling the front desk after hours. Not to mention I booked the stay for four people and found out only two devices in the room can be on the WiFi at one time. The rooms were clean, sure, but they were far from comfortable. The walls were thin, we could hear everything ... read more

Phillip Estrada 

on Google

3 weeks ago

Honestly, the hotel is so terrible. The person at the front desk was nice at check in. Unfortunately, that's where it stops. The hotel is labeled with a "Full kitchen" However, you have to PAY for everything. No pots and pans without paying for a "pots and pans package". No coffee maker in room, you have to pay for it. No iron/ iron board in the room, you have to pay for it! If you need more/new towels and call after 8pm. You're charged a $10 fee! AND YOU HAVE TO PAY FOR THE EXTRA TOWELS. If you need your room cleaned, extra... read more