Wolf Furniture

Linda B. 

on Insider Pages

14 years ago

Customer Service Not a Speciality Here Customer service is questionable. Picked up a recliner that was made to swivel. Salesman neglected to relay any information to us regarding the two screws that had to be accessed from under the stand with a special tool in order to activate the swivel feature. We wound up spending most of our day trying to get the chair to work, calling Wolf and the salesman, and finally having to make another trip to the store to get the chair in working order. Even the small discount they gave us did ... read more

Melanie R. 

on Insider Pages

14 years ago

Very disappointed I bought a couch, chair, ottoman, and chaise in August and was told it would be 8-10 weeks. After 10 weeks, I called. I was told by the salesman that he had not heard from the manufacturer and would call back. Now, after 4 months, I have had to call several times and have never been called back when promised. I have had several promised delivery dates but no furniture. Each time I call, I get a different story about where the furniture is and when I will get it. I called the headquarters but so far, no help... read more

Linda C. 

on Insider Pages

15 years ago

Thanks for the great service! I had an exceptional experiences with Wolfes. I looked everywhere for a sofa and finally found one that I liked at Wolfes. When it was delivered, it wouldn't fit throught a doorway and a turn down the steps. The delivery people were exceptional and they suggested a size to look for that they knew would fit. The lovely sofa went back <sigh> without any problem from Wolfes who credited my account - no questions asked. Patricia, my sales rep was also wonderful. Along with finding a sofa I liked, sh... read more

Gladys C. 

on Insider Pages

15 years ago

Pushy, obnoxious salespeople who try to bully you into a sale I do NOT like the pushy sales style of some of the salespeople. In particular, there is an older woman who works there who I always seem to get stuck with when I go in on the weekends. She literally follows you around, and she's actually insulting! That is, if you express reservations about a piece of furniture, she sort of mocks you or gets exasperated with you. It's as though her style is "Sell through intimidation." And if you say "I want to think about it" she... read more

Linda W. 

on Insider Pages

15 years ago

A good company to deal with We recently ordered 2 chairs and an ottoman from Wolf Furniture in Hagerstown, MD. We chose carefully, trying many chairs in the showroom. However, when they arrived, the chairs were very different from what we had ordered - too large, and excessively firm to sit on. (The manufacturer had changed the design). I contacted our salesman and he arranged a full refund or an exchange. We chose a loveseat from a more reputable brand, and a refund for the remainder. We received the refund within a week. T... read more

jerry h. 

on Insider Pages

15 years ago

Wolf financing is criminal! We purchased furniture from Wolf and boy were we surprised! Surprised by the way their finance company shoveled on interest,fees and other charges. After paying over $3,000 to this company (Citi Financial) we paid the bill off with a another credit card from a reputable bank. I found it unbelievable to have paid $3,000 on a bill and then owe more than when I started! I have purchased furniture twice before and have never experienced anything like this loan sharking in my life. If you buy from Wolf... read more

Christine B. 

on Insider Pages

17 years ago

Great Store!! Wow! My husband and I looked at several other stores and couldn't find what we were looking for before going to Wolf Furniture. I had no idea the store was so nice. The selection is great. Brand names like Lazboy and Broyhill and the prices were very reasonable along with several great payment options to choose from. That fit right in to our household budget. The sales person was very helpful. She even came to our house (for free!) to help me choose the perfect color scheme and style. We love our new stuff. I'm... read more

ADDIE B. 

on Insider Pages

19 years ago

high prices Wolf furniture is a pretty pricey store. They do have a large selection of furniture in many different styles and patterns to choose from though. The sales people attack you when you walk in the door. It's like a feeding frenzy of people trying to sell you something you really do not want or need. The quality of their merchandise is very high quality though. They also have very unique handmade furniture to choose from. Bed frames and coffee tables made of the finest woods and designed really well. They do deliver... read more

Robin M. 

on Insider Pages

19 years ago

Nice Stuff, but wait for the sales The new Wolfs has a lovely showroom, and the babysitting section is wonderful (and free!). The kids love it. Their prices are a little high, but we have managed to take advantage of some really great sales. In one case, we had a 50% off coupon they mailed us. When you first walk in the store, you usually get accosted by a salesperson, but that is probably true in most furniture stores. I had some major difficulty with the delivery of my bed last year. They showed up without the footboard (l... read more