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Wintrust Mortgage
- Finance
- Frankfort, IL
About this business
Wintrust Mortgage is a mortgage and escrow company which provides full wealth management services to individuals. This company provides mortgages to individuals looking to finance the purchase of a home. They will work with an individual to assess their situation and understand their specific circumstances, their capital, what they are looking for in a home and in a mortgage, and their loan potential. Experienced lenders will determine what type of loan the individual qualifies for, if there are any special rebates or progra... read more
Location details
7626 W Lincoln Hwy, Frankfort, IL, 60423, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This Company is horrible. Not only do they give 0 help in an economic crisis and pandemic, but their employees, Samantha ******** and Jason ** *****are the antithesis of customer service. There agent charged me $200+ more than they said they would inputting a phone payment to my monthly finance. Samantha immediately tried to push the mistake off their Company and when I asked her supervisor Jason for a simple response on what would happen with the excess money all he had was sarcasm. Didn?t follow up with any customer servic... read more
Business response:
Hi Michael, we're so sorry to hear about your experience. We take customer service very seriously, so we're looking into this further on our end. One of our specialists will be reaching out to you for more information and to learn how we can help. Thank you.
You are terrible at consumer relations. My name is Tommy ************ You have played games with escrow funds to make it look like I missed a payment. You reported me to all credit agencies. We made an agreement to rsolve the matter. My credit report was not corrected. By systematically reporting to the credit agencies you are keeping me from getting refinanced so as to get the hell away from you. To get a refinance one must have the last six months of your mortgage be current I believe these folks have found a way to keep t... read more
Business response:
Hi Tommy, we're sorry to hear about your experience. Customer service is something we take very seriously, so we're looking into this further on our end. One of our specialists will be reaching out to you for more information and to learn how we can help. Thank you.
This company has no compassion or empathy for its customers during COVID-19. Most industry standards and leaders are allowing much needed deferrment at this time to allow some peace of mind for customers. It is extremely disheartening
No communication. Misinformation. Bait and switch. Bad move. They have cost me thousands of dollars with ineptitude.
Business response:
Hi Krystal, we're so sorry to hear this. Customer service is something we take very seriously, so we're looking into this further on our end. One of our specialists will be reaching out to you for more information and to learn how we can help. Thank you.
Worst process i have ever gone through. It took six months for my first loan to close with repeated changes every month. Then when I went to refinance, they said it would be painless because they already had up-to-date information. What a joke! 4 months later interest rates are going back up and now I have to come up with $4,000 with no beforehand notice in a few days or they have to cancel the refinance.
Business response:
Hi Brian, we're very sorry to hear about your experience. Customer service is something we don't take lightly, so we're looking into this further on our end. One of our mortgage specialists will be reaching out to you to get some more information and learn how we can help. Thank you.
I was on a repayment plan with Wintrust. Because of a medical hardship with a my youngest child. They stated that the account would be in good standing and there is nothing in regards to still reporting late in the hardship package. I never missed a payment during or after this repayment plan and still Wintrust reported I was late every month even though they stated I would be within good standing. This bank goes out of the way to screw people. I am currently looking at buying a second home and they are the hold up because t... read more
Business response:
Hi Tim, we're sorry to hear about your experience. Customer service is something we don't take lightly, so we're looking into this further on our end. A banker will reach out to you to get some more information and learn how we can help. Thank you.
Frequently asked questions about Wintrust Mortgage
How is Wintrust Mortgage rated?
Wintrust Mortgage has a 1.5 star rating with 33 reviews.
When is Wintrust Mortgage open?
Wintrust Mortgage is closed now. It will open tomorrow at 8:30 a.m.
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