Window World of Fort Myers

robert k 

on BBB

a year ago

Window World entered into a contract with ** June 22, 2023 to supply and install 3-panel impact sliding doors with only minor trim work needed. After months of waiting, which we expected, the doors finally arrived. The installer team didnt speak English very well, but was able to explain to us how one of the doors would never slide ( it was designed to be fixed ). Our sales reps distinctly told us all three panels would articulate ( slide ). They then explained that 2 to 3 would need to be cut from our new flooring, new wall... read more

George P 

on BBB

a year ago

Window World of Ft Myers marketed and sold me ”Hurricane Proof Windows" with a guarantee. The windows failed a year after install, during hurricane Ian. Window World refused to honor their guarantee, and told me that a hurricane is an "act of god" so not covered under their free replacement guarantee for their marketed "hurricane-proof" windows. 

Karen E 

on BBB

2 years ago

HOW does this company stay in business??? I ordered my window the first week of Nov.2022, this is for a street front window, my bedroom window. I was told 3 to 5 months for delivery,but because it was only ONE window it should be closer to the 3 month window. I gave them a check for $1000.00 for the deposit. Never heard a word, I called them in Jan.2023 for the status on my order. They finally found the order, said they sent me a 'letter' because my order form was not signed on the front.I NEVER received any 'letter' !! So t... read more

Peter M 

on BBB

3 years ago

Window World, Fort Myers office. In mid-August, I had windows and a door installed by Window World. In mid-September, when painting the door I noticed that the door did not fit well and also that at the top right of the door, there was a gap between the door and wall which the installer unsuccessfully tried to fill with caulk when some stucco should have been used first. The gap is not visible at eye level, hence I missed it at installation. I called the office and asked if the owner could come and take a look as he had made... read more

Shirl 

on BBB

4 years ago

This is a poorly run business with many problems handing orders, getting supplies, installation, and workmanship!!!! I ordered my windows and patio door in January, 2020. windows installed in April, 2020. Required more money for door which was installed ,without a lock, in may,2020. Lock installed in June, 2020, inserts for door blinds defective & reinstalled in November, 2020. Informed company about poorly reinstalled shutters on outside of windows in April, 2021 which they are looking into now. Windows finally cleaned in A... read more

Kevin H 

on BBB

4 years ago

My mother a 73-year-old widow of a 100% disabled veteran purchased a window for her living room which was installed in April of 2019. After several months the sheet rock around the window started becoming soft and she requested that they come in and inspect it. The inspector blamed the damage on the roof and not the window so my mother looked into getting the roof replaced. Of course, the roofer was happy to replace the roof and my mother had the work done hoping to solve the problem. After the roof was replaced my mother no... read more

Anthony C. 

on BBB

7 years ago

We have a lanai impact resistant sliding doors that are double pane gas filled. One slider has a gas leak with condensation inside it. It was first reported to WW in October of last year, 2016, it is now October of 2017 and is still not resolved. In two attempts to change the door it was found that the old door could not be removed because of original installation errors. Currently waiting for the OEM, (doors are not made by Window World), to contact us to look at/ re-glass the door in place. Have placed numerous calls with ... read more