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Window World of Bowling Green
- Windows Installation
- Bowling Green, KY
About this business
Experience Window World's unrivaled ENERGY STAR replacement windows, doors, vinyl siding, shutters and more. Contact us to schedule your free in-home estimate today!
Location details
324 Dishman Ln, Bowling Green, KY, 42101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst experience ever.... The first day they were supposed to come, showed up at 3:15 and texted saying they would come the next day. I missed 3 unpaid days of work waiting on someone to show up. not counting the two unpaid days I had to miss for them being there. They had charged me 1200.00 and I asked for pictures to show me what they were charging that for and still never got the picture. They didn't tell me I owed the 1200.00 until after I contacted their corporate office. The first time my inside trim had lots of water ... read more
Business response:
I'm truly sorry that you have had a bad experience with your job. Unfortunately, some jobs do require extra work because we don't always know the conditions of your existing windows and/or doors when we quote the job. On 11-13-23, a very detailed account of what we were charging extra for was emailed to you. I apologize if you never got the pictures but those are on the way to you today. The wood trim was not done very well at first (no doubt) but AJ and Damian came out to fix that and AJ walked you through the house and sho... read more
This has and continues to be the worst experience ever. After paying a percentage on the the windows 12/31/2021, and having been told the windows would be put in within 4 weeks of the time partial payment and still no windows. The office manager, receptionist, whatever her job duties are is dishonest, rude, and disrespectful!!! If and when someone does answer the business phone. The windows were finally put in the end of June…the contractor was unprofessional and apparently had not ever put in new windows, because they were ... read more
Business response:
I assume , this is for the Brian K*** job in Beaver Dam, KY that we checked out on 7-12-22. I'm aware of the situation but we are very short on installers at the moment and we won't be able to get back out there until the week of 8-8-22. Our lead time has always been 12 weeks ever since Covid began and even a little before that so I'm not sure where the 4 weeks came from. The manufacturer can't even get them to us in 4 weeks. I assure you, nobody in this office is promising 4 weeks to anybody. Leila is the office manager and... read more
This has been the worst experience and frustration follows from ALREADY payed 13K for windows that were finally installed after (4 months) to manufacture and another 2 months to install. Then to deal with a warranty issue that takes another 2 months to fix! Cant leave no message when VM full and to have a VM left and say “Hard to find incentive to travel” for just a frame. My suggestion is hire another office manager/ receptionist OR dont sell windows. Frankly I feel after paying that amount of money for a product and get Cr... read more
Waiting for installation, can't make phone contact. Was given a installation date but was a no show.
When our windows came in I got a call at work that they were on the way to put them in at that moment. They had not called and set up a day or time to install them. I told them that I was going to be off the next week so they never called me back to see what day I wanted they were just going to send someone whenever they wanted. When they put in our windows they didn't put any insulation around them so the air was coming in. You could see light from the outside. So we called them and they never would answer the phone or retu... read more
Business response:
Mrs. *****, I'd like to apologize for your frustration. I want you to know that we are definitely concerned about your job and we are coming out on Wednesday afternoon to remedy this situation. As far as not answering the phone, unfortunately, I don't have multiple people answering phones here. My office manager is typically the only one here to answer phones. If she's on the other line or with a walk-in customer then she can't answer the phone. If a voicemail is left, she typically returns that call as soon as she can. If y... read more
Frequently asked questions about Window World of Bowling Green
How is Window World of Bowling Green rated?
Window World of Bowling Green has a 4.2 star rating with 117 reviews.
When is Window World of Bowling Green open?
Window World of Bowling Green is open now. It will close at 5:00 p.m.
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