Wilmot Primary Care Group PLC

Brendon Mead 

on Google

2 months ago

The staff is unresponsive, makes me feel like I inconvenience them, they don't do referrals. They say wait a week and call back if you don't hear anything, and we call back 100% of the time multiple times. My pregnant and sick wife was left alone in a room waiting for a doctor with our toddler for over 2 hours before she went to the front desk only to find out they forgot about her. They rescheduled a second time and not immediately. Update: she saw her doctor again, had one verbal communication and he was switching offices.... read more

c h 

on Google

3 months ago

Absolutely appalled. No return phone calls, no follow up for medication that I STILL haven't received. I have been going to the office for almost 8 years. Unfortunately, now that I have a medical issue I'm just realizing how poorly run this office is. I'm logging a complaint to BCBS, my insurance. I believe Azul hung up on me yesterday. She FINALLY answered my call after three weeks of me leaving unanswered voice messages. After I gave her my name , she said "hello...hello"...and quickly hung up. When I called right back I g... read more

Peter Gallagher 

on Google

4 months ago

Do not go here. I needed a new primary care provider coming from out of state. Initial visit went great Dr and staff seemed attentive, but there has been 0 effort on follow up from this office. From not calling the pharmacy to send my prescriptions to not following up on my labs to not providing a recommendation to a specialty doctor to not even returning my calls. They have a patient portal like most providers today but it won’t release your medical info unless you call their office, to which they will not pick up. Thankful... read more

Beau Phillips 

on Google

4 months ago

Dr Bastiampillai is terrific. But the support staff is not. They rarely returns phone calls and their communication is poor. 

Brendon Mead 

on Google

4 months ago

The staff is unresponsive, makes me feel like I inconvenience them, they don't do referrals. They say wait a week and call back if you don't hear anything, and we call back 100% of the time multiple times. My pregnant and sick wife was left alone in a room waiting for a doctor with our toddler for over 2 hours before she went to the front desk only to find out they forgot about her. They rescheduled a second time and not immediately. Update: she saw her doctor again, had one verbal communication and he was switching offices.... read more