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Williams-sonoma
- Kitchen & Bath
- Annapolis, MD
About this business
Location details
1705 Annapolis Mall Rd, Ste 1496, Annapolis, MD, 21401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Outstanding customer service. We purchased a Breville Luxe Thermal coffee maker and worked fine for about a month and a half until it began brewing coffee so weak that it was just colored water. I called Breville for support and it was downright terrible. After watching a 30 min video, a video call with the support rep, and that Breville rep hanging up on me, it was enough. I went into the Annapolis location where Marcus and his team helped me exchange it for a different brand, despite it being past the 30 day window. We wil... read more
Joyce at Williams Sonoma was an absolute delight. She assisted us at checkout, was incredibly friendly and personable, and made the entire interaction genuinely enjoyable. Her great energy and knowledge even convinced us to come back to purchase knives. Exceptional customer service — we’ll definitely be returning.
Sadly, I didn’t read the other reviews before coming to this store, but I also had a rude experience with a sales associate. First, I couldn’t even easily identify who was working there for over 10 minutes. When I did find someone behind the register, I waited for them to finish their phone call. When I stopped them afterwards and said, “Excuse me, I have a question,” they looked at me and spoke as if I was bothering them. They told me to wait while they finished what they were doing. The tone and non-verbal communication we... read more
Sadly, I didn’t read the other reviews before coming to this store, but I also had a rude experience with a sales associate. First, I couldn’t even easily identify who was working there for over 10 minutes. When I did find someone behind the register, I waited for them to finish their phone call. When I stopped them afterwards and said, “Excuse me, I have a question,” they looked at me and spoke as if I was bothering them. They told me to wait while they finished what they were doing. The tone and non-verbal communication we... read more
Sadly, I didn’t read the other reviews before coming to this store, but I also had a rude experience with a sales associate. First, I couldn’t even easily identify who was working there for over 10 minutes. When I did find someone behind the register, I waited for them to finish their phone call. When I stopped them afterwards and said, “Excuse me, I have a question,” they looked at me and spoke as if I was bothering them. They told me to wait while they finished what they were doing. The tone and non-verbal communication we... read more
Frequently asked questions about Williams-sonoma
How is Williams-sonoma rated?
Williams-sonoma has a 3.9 star rating with 112 reviews.
When is Williams-sonoma open?
Williams-sonoma is closed now. It will open tomorrow at 9:00 a.m.
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