Williams-sonoma

Lindsey M 

on Google

2 weeks ago

Unacceptable experience with an exchange. We recieved a very expensive silver platter as a gift for a wedding, which we realized was damaged as soon as it was opened. We did not open it right away as we were in the middle of a move. We were told it could not be returned without a receipt. This was a gift so we did not have a receipt, and we were also not returning, simply asking for an exchange for the same item that is undamaged. Very disappointing experience as we have been loyal shoppers at William Sonoma, and will no lon... read more

Jill Taylor 

on Google

a month ago

Normally people here are very attentive but my last shopping experience I was taken aback at the lack of help and, quite frankly, rude behavior. I walked in and there were about 4-5 associates and the GM standing at the entrance (probably having a touch base/changing shifts - this I had no issue with as it needs to be done). The greeting I got was "forced" - I felt they said because they had to, not because they wanted to welcome me into the store. I continued walking around looking for the items I wanted (for bread making).... read more

Juanote Maize 

on Google

3 months ago

I got a great deal on an air fryer for black Friday from WS. A full week later, I get an email saying that they won't be able to get me that air fryer, but there's another model they're going to automatically send me if I don't respond and here's it's serial number. After some work I found the substitute model, which retails for 60% the cost of what I had bought. And get this, the original model I wanted is still on sale and stocked online but is going for $100 more! And get THIS, when I responded to the email it came back a... read more

carson luke 

on Google

7 months ago

Felt judged And felt sized up-and-down Had to ask somebody for help and told me I could not bring in my service dog and was Dismissed over Questions Will not be continuing shopping here do better 

Clementine Fujimura 

on Google

a year ago

I ordered a tea box with glass cups for my mother for Christmas. I knew it would be late but it came a month late! And the glasses were shattered giving my mother a painful surprise as she threw out the glass and salvaged the tins. I was not given a refund by Martha at customer service because my poor mother did not photograph the shattered sharp edged glass! Absolutely horrific customer service!