Williams Furniture

Rita B. 

on Citysearch

11 years ago

I'm truly sorry this company is going out of business and the poor Customer Service is what people will remember them for. I however, will always think of them as great quality furniture sales and service. My 95 year old mother bought her living room furniture from here 6 years ago. The chair was covered in her choice of fabric, not off the floor. It still is a great looking and comfortable chair. She loves it and regardless of what is offered to her in new furniture, she wants THAT chair. Quick delivery and great customer s... read more

Roger H. 

on Citysearch

11 years ago

Williams Furniture is GOING OUT OF BUSINESS. Good luck getting anything you ordered. 

Betty A. 

on Citysearch

12 years ago

Like many of you in the notes below, we ordered 3 pieces and paid in full on March 15 2013. We have one of the pieces, and after many days of calling, going there and pushing them - and after many different types of answers, my husband talked to a man who says he's part of a management company trying to "clean this up". He says it is unlikely we will ever see our last two pieces of furniture or get our money returned to us. I e-mailed the manufacturer and they say that they are not fulfilling orders to stores who are not in ... read more

deb n. 

on Citysearch

12 years ago

Holly C and Mike Im curious did you ever recieve your furniture??? Now I know why Im not getting call backs from the owner. EVERYONE seems to have the same problem. Our furniture was ordered 17 weeks ago, paid in FULL and still not delivered!! Phone calls are never returned ontime. We get the same response "our hands are tied", "its the manufacturers fault", "were sorry but we dont have any answers". Etc..... We have made several phone calls and even stopped in the store. HORRIBLE customer service!! Worst ever! BUYER BEWARE.... read more

Holly C. 

on Citysearch

12 years ago

Mike C we are in the same boat! We ordered our furniture on 3/3/13 and are still waiting! Williams says its the manufactures hold up but now I'm left wondering! There is NO customer service at Williams what so ever! They only call or respond to e-mail when I make the first contact! I am a manager for a business and NEVER would I treat my customers the way Williams has! SOOOOOOO disappointed! We too were promised our couch in 8 weeks so we sold our old furniture at the end of April, so for weeks we have been forced to watch T... read more

Mike C. 

on Citysearch

12 years ago

****Delayed product delivery**** (Going on 3 MONTHS and still NO- product) We bought $2,600+ (PAID IN FULL) in March (3-11-13). We bought 6 pieces from three different manufactures. It is JUNE and we ONLY have 2 of 6 pieces. The owner (PAT COHEN) said it is out of her hands once the order was placed. When we made our purchase we were told our furniture would be in/delivered in 8 weeks. WILLIAMS said the delay is on the manufactures. After two visits to the store, two phone calls, and two E'mails I was told it would be WEEKS ... read more

Thomas H. 

on Citysearch

12 years ago

I ordered a couch and recliner on December 1, 2012 and was told to expect delivery by the first of the year, since then I have been given 4 different dates at my prompting because I have yet to get a call from Williams furniture....today is Feb. 19th and I still have yet to hear anything. I do believe my next step is to call the media and report to the BBB as at this point I'm not sure my money went where it should have. Tom Hoffer 

Jeremy B. 

on Citysearch

12 years ago

Loved my Williams furniture experience! We went there on a whim and ended up purchasing furniture for our bedroom and living room. What a nice surprise that everything is American made we used their half back plan to buy the mattress and tables, and even though it is American made better quality furniture we got it for less that the A V place down the street. I had no idea they've been in Grand Rapids since the 1940s. 

patricia cohen and assoc 

on Citysearch

14 years ago

In response to Worst Customer Service – In response to the reviewer who spoke to the rude woman, Williams Furniture has since terminated this employee. We pride ourselves on employing only kind and polite individuals. We are sorry your experience was so poor.