Willard Heating, Cooling, & Plumbing

Abraham T. 

on Birdeye

2 weeks ago

UPDATE: It took a while to reach the right person to have everything remedied, but once we did, they went above and beyond to make things right. The ceiling was fixed (at no cost to us) and, thankfully, the drywall hadn’t been damaged, so it wasn’t as extensive as we had feared. A week after the work was done, our coil kept freezing and the AC stopped working and basically, it was missed in the initial visit that we needed a full cleaning on the coil, not just the spray. If it had been caught initially, we would have had to ... read more

Abraham T. 

on Birdeye

4 weeks ago

If you care about your money, don't fall into their trap. They send the nicest salesperson to reel you in, then show up hours late — no call, no warning. Our appointment was 8–10 AM. They didn't arrive until after 2 PM, and only after we called them at noon to find out they'd changed it without telling us. We paid close to $4,000 for a furnace and air duct cleaning. They only cleaned the top half of the furnace. I caught them walking out the door, showed them a video — they couldn't deny it. Their fix? A quick spray of coil ... read more

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Michael K. 

on Birdeye

a year ago

I know there are lots of companies who mine for positive reviews, but Willard deserves my earnest praise, and I do believe they have earned every solitary great review they’ve gotten. I commend them to you strongly. I can’t thank Willard Cooling, Heating, Plumbing and Electrical enough for their outstanding service in resolving a major issue with my AC system. Wayne, our electrician, went above and beyond to right a terrible wrong caused by a construction defect—loose wiring connections that had been a problem since day one... read more

Michael K. 

on Birdeye

a year ago

I know there are lots of companies who mine for positive reviews, but Willard deserves my earnest praise, and I do believe they have earned every solitary great review they’ve gotten. I commend them to you strongly. I can’t thank Willard Cooling, Heating, Plumbing and Electrical enough for their outstanding service in resolving a major issue with my AC system. Wayne, our electrician, went above and beyond to right a terrible wrong caused by a construction defect—loose wiring connections that had been a problem since day one... read more

Yolanda Q. 

on Birdeye

2 years ago

I have been using the services of this company since 2019 when they replaced my entire AC system at home. I will never use another company to do my maintenance and repairs for my AC. The technicians at Willard are simply outstanding. They do a great job and their prices are really fair. Also, they don't try to sell you things that you don't need and are very considerate. They are professional, caring, knowledgeable, and always punctual. I now have their maintenance package which includes not only two tune-up maintenance visi... read more

Chad C. 

on Birdeye

2 years ago

The Willard technician actually cut a wire during the unnecessary $2,500 duct cleaning they got me to agree to. The manager, Bobby, has been disrespectful and rude as they try to avoid refunding me and making things right. Willard is not honest or competent. Do not use. Did not explain that vents would be damaged prior to doing the work. Bad attitude when I brought this up. Rude. Had to point out what needed to be cleaned up and fixed. Things not done unless I pointed them out. Disappointed.