Wickens Automotive

ddecubellis 

on Yellow Pages

11 years ago

I once read in a book, "When you get established on your own, find a good, reliable mechanic." Brian Wicken was that for my family and me. From driving out of his shop and adjusting my serpentine belt, to yelling at me for not changing my air filter, Brian was always a quality mechanic. He never sugar coated anything, and while some may see him as cold or harsh, his methods were because he wanted to achieve the best possible customer service. They're are countless times he did that for me and replacing him will be very diffi... read more

dante.harris.1447 

on Yellow Pages

11 years ago

I call Brian, proceed to tell him that I had a question. He asks me if i've have work done at the garage before. I answer no. He asks me what kind of question is this? I reply, It's about my car. Before I could say two words, I was hung up on!! I call back thinking that there was a remote possibility we were disconnected. When I explain that to Brian he tells me, ''We are very busy here and you were kind of stalling with your question''. I asked him so there was no mistaking, you guys do automotive work? Brian reply's, yes b... read more

YPMobile User 

on Yellow Pages

11 years ago

In response to Review by 123Terrible123. By the business owner Brian Wickens My late response is due to stumbling upon this review the other day. I believe it deserved my response. The facts are always the facts, and here they are. I have over 40 years’ experience scheduling and insuring that customers understand their obligations. The above customer showed up for her first 8 AM appointment, late, at 11:38 AM on Monday, January 21st, 2013. She did not call to tell us she would be late, nor cared that she was late, when she d... read more

123terrible123 

on Yellow Pages

12 years ago

Wickens Automotive has TERRIBLE customer service. I went there for the first time a month ago & the owner was rude to me even then. I am not sure if it was because I am a female, but I strongly doubt he would talk to my father the way he was talking to me. I brought my car to them in the morning on a Tuesday, by Tuesday evening they hadn't even looked at it, they couldn't even give me an estimate. When I began to explain that I needed it back as soon as possible for class the next day, the owner put the blame on me saying th... read more

larry 

on Yellow Pages

13 years ago

Some people are very good mechanics, and some have a flair even above and beyond that which defies description. Brian Wickens definitely falls under the latter. I and a previous owner had a problem that several very reputable tuners had not been able to fix over the course of two years. Within several DAYS, Brian not only had it figured out, but had the thing tuned to sheer perfection. He's definitely my shop for any and all of my vehicles from now on!