Whirlpool Corporation Global Headquarters

jeffery conway 

on Google

2 days ago

I purchased a Whirlpool dishwasher 30 days ago. I used it 3 times. On the last try it would not work. I called Whirlpool and asked for a replacement. They said NO. you bought it. To make it worse, to fix it you must wait 30 plus days because we do not have the part. What happened to the excellent customer service we used to get from this company? Is it the CEO? Is it the executive team? Is this how you would treat your family?? Serial # FD4294904 

Luan Duong 

on Google

2 weeks ago

I am writing to express my deep disappointment with the unprofessional behavior of your sales team in Vietnam, which has left me questioning their commitment to customer service and your brand’s reputation. Recently, I contacted Whirlpool to purchase a washing machine. The assigned sales representative took four hours to respond to my request for the price, and only after repeated follow-ups did he inform me the model was out of stock. Meanwhile, a dealership contact helped me inquire about another model, and a different Whi... read more

Charlotte 

on Google

3 weeks ago

This company has terrible customer service . I have a four month old refrigerator that cost around $4000. I received it 7 months ago. For the last 8 weeks it has not worked. First I was told there was packaging in the tubes, then it was the compressor, then it was the circuit board. The repair technician does not return phone calls or tell you when he is coming. The phone line to Whirlpool always has involved a 45 minute wait. The email is unhelpful. The escalation team do not respond to emails. Worryingly no one will even l... read more

DrGTechie 

on Google

3 weeks ago

Our story – you decide -- sorry kind of long, but worth the read if you are considering getting a Whirlpool appliance.— We bought a Whirlpool 4 door refrigerator with ice/water in the door on Dec 2024 and have had nothing but problems since. First the wrong one was to be delivered, but we caught it before delivery and had it corrected. The Whirlpool person I talked with to stop the wrong delivery was rude, passive aggressive and accusatory, but we managed to get the correct one delivered Jan 2, 2025 and to date - Aug 2025 st... read more

Fabiano Duarte de Carvalho 

on Google

4 weeks ago

My Whirlpool WDT730HAMZ dishwasher failed only 14 months after installation, just outside the standard warranty. Whirlpool refused any courtesy repair or assistance and quoted $369 for repair, which is more than half the price of a new unit. A major appliance should last years, not barely one. Extremely disappointed in product quality and customer service. I expected Whirlpool to stand behind its products, but instead, I was left with an expensive repair or the cost of replacement. If you are considering this model, be cauti... read more