Westwood Park Apartments

Nikki E 

on BBB

4 years ago

This has been the worst apartments I have ever lived in. Stay far away if possible I have lived in Avery apartments for only 5 months and I absolutely hate it here. The resident above me lets her kids bounce and jump on the floor at all times of the night and early morning me and my kids have not had a good nights sleep since we moved in. I reported it to the office on several occasions and nothing they advised me they could not resolve the issue, they even had the nerve to say it was my fault that the people were making so ... read more

Cheryl M. 

on BBB

4 years ago

Husband and I are being physically harassed by upstairs, guest. I have been assaulted and City Group won't even take my calls. I leave messages that go to Damen, whom does not have the experience to deal with a dangerous situation. CG solution is to have us move to other side of complex. Police cannot keep peace in the complex. We have lived here for almost 4 months. My husband is 69 yrs old with PTSD and Candle Chase cannot be bothered to stand up for the real people that live here. Every day for a week the women upstairs h... read more

Teri F 

on BBB

4 years ago

I will be contacting an attorney this morning - XANDER has no management. There are multiple issues that have been reported but nothing ever gets done. Now, someone obviously made a mistake in the office and no one wants to admit it. My daughter paid rent through end of month and in the process of moving apartment personnel removed all the items from her apartment. Management denies it but we have proof and witnesses. And obviously, what was taken is not items a thief would want or ** to the trouble to get. This is how ignor... read more

JB 

on BBB

4 years ago

I am a tenant at the Lexington Apartments in Dallas, and I am a very unhappy tenant. During a recent period of heavy rain, I discovered that my bedroom carpet was saturated due to a leak in the foundation of the building. After submitting a work order through the Lexington resident portal, maintenance finally arrived two days later to check on the leak. I stated that there was no water damage on the walls, and that the leak was probably coming from outside. Maintenance proceeded to cut a hole in my wall to check for damage, ... read more

Karen B 

on BBB

4 years ago

For a great deal of the last year or more, I have had only warm water. After reading many of their reviews I find I'm not alone. The state of Texas says hot water is a necessity and lack of is an emergency. Read online Texas Renters Rights regarding hot water and your recourses. Also, landlords do not have to provide air conditioning. My advice: NEVER LEASE FROM CITY GATE PROPERTY GROUP!!! If you do not have hot water, they could end up paying you a month's rent plus $500.00. 

Dorothea P 

on BBB

4 years ago

if I could give a negative rating for Northern Cross Apartments I would. They are the worst at customer service. If you call the office with an issue they are extremely rude. Then they ignore the issue. I had a package delivered to the office but they "never" received it because they don't accept packages. But the girl got very defensive. I pay way too much for how trashy this place is. The handicap ramps are unsafe. Inadequate parking that is very unsafe for a young girl that has to walk across the complex to get home becau... read more

Heraclio 

on BBB

5 years ago

Horrible Customer Service. They can't take the time to return messages or emails when they make a mistake on their part!. I have been waiting for a refund for months! They were supposed to refund me 421.00 dollars for overcharging me, which is bad enough already, but instead they sent it to a credit agency as if I hadn't paid the amount I was supposed to be refunded. Threatened with a credit score issue by the agency, I paid the agency and contacted CityGate Property group about this, and they haven't gotten back to me about... read more

13015 Audelia road#11251 

on BBB

5 years ago

This property management is by far the worst. Management has changed 3 times since I moved here inMay 2019. My August money order was lost. I was informed in October that I would be held responsible for getting it reordered. My shower has been leaking since July, poorly fixed a few days ago & now have no hot water, I have extreme fees accrued from previous management that was never corrected. I have reached out to the corporate office and no response from Val-cap. I am now seeking legal assistance.You would be better off in ... read more

Joseph F 

on BBB

5 years ago

8/8 Why you shouldn't move to a place that is owned by this company. Here are things that have happened while living at the Lexington Apartments at **** *********** Drive Dallas, Texas. 1. My car got stolen out of the parking lot. Their response was "I'm sorry." 2. Mailboxes have been broken into which led to my identity being stolen. The mailboxes are still broken. 3. For some reason, nobody can get video footage from the mailroom despite contacting their third party security personal they work with (by two separate manag... read more