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Westlake Touchless Car Wash

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3.4
42 reviews
|Car Wash|Daly City, CA 94015

247 87th St, Daly City, CA 94015

(650) 992-5344

http://www.ecosofttouch.com/

Closed now
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About

Our Custom Detail Shop offers expert services which include Paint over-spray and oxidation removal, Upholstery and carpet shampooing, Leather and vinyl restoration, Tire Dressing, and Custom hand waxing. Although the term "touchless" implies that nothing touches your car, our employees actually do touch your car. We train them to thoroughly clean your vehicle while preserving its finish. Our Guarantee: If you 're not satisfied, tell us, and we'll re-wash your vehicle. Still not satisfied? We'll gladly refund your money on the spot. Weather Pledge: If it rains, or you drive through a mud puddle within 48hrs of your car wash, bring in your receipt for a free wash

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3.4
42 reviews
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Chris L. on BirdEye

a year ago

01/29/2020, 16:06 PM
I am a Sunset District native and my family has been coming to this car wash since as long as I can remember - 2 generations of business. I always recommend them to my friends and family and I now even live 2 blocks away from them on 87th - we are neighbors. I have never had a complaint about them in my entire life until now. I just had the worst customer service experience of my life with their cashier named Jessica R. And I manage a restaurant - so I think I know what customer service is. They offer a deal where if you buy the wiper blades from them, they will install them for free. I decided to Google the size of the wiper blades for my car before I went in to save time and just wait in line once. She would not allow me to buy the wiper blades and insisted that her staff measure them and didn't appear to believe me that the blades were the same size. I obliged. I saw her the staff member measure them, and say to himself "20, 20" in Spanish, referring to the fact they were both 20" blades, and watched him take two 20" blades off the shelf to go install. I got back in line for the second time now. At this point she still would not let me buy the 2 20" blades and said if I wanted to buy 2 20" blades right now, I would also have to buy the ones being installed on the car - a total of 4. So I backed down again. The staff member came back and told her he had installed 2 20" blades. I got back in line now, a third time, visibly not happy with her (and who would be?). I told her that her customer service skills sucked, and she told me to "not come back" and that they "did not need people like me" and that she had the "right to refuse service to anyone". I was disgusted. After 30+ years of going to this car wash, as long as she is employed, this review will stand and I will not be back. I've reached out to upper management to help rectify the problem over the phone and via email. I spoke to few staff members and the on-duty manger and they were all empathetic and apologetic - as they always are! Apparently these are qualities that Jessica lacks and she has no business in customer service. Shame on her, shame on whoever hired her, and shame on them for keeping her employed.
Respond to negative reviews
Karl Stephen Flores on Foursquare

2 years ago

08/27/2019, 11:08 AM
They do a good job washing your car here..
Rolo T. on Foursquare

2 years ago

04/20/2019, 01:59 AM
Pull up coupons from the website on your phone for extra discounts
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Garry Tan on Foursquare

3 years ago

01/06/2019, 00:06 AM
Good wash but the atmosphere is grim.
Dave Martin on Foursquare

5 years ago

10/05/2016, 04:31 AM
Great people work here! Arrived with eucalyptus oil on my white vehicle today, and WestLake's staff went the extra mile to ensure my car came out clean. Thank you!
Juliet on Foursquare

6 years ago

06/20/2015, 01:32 AM
I live in SF and am happy to have found this place. They def get the job done and the facility itself is pretty good. I prefer to wait outside in their seating area.
ChezBlackstar on Foursquare

6 years ago

04/19/2015, 01:39 AM
What's good here? Question is, what's NOT good here! This is the only place I would trust with my car. Service is quick, quality & friendly. Best place for everything your car needs to look it's best!
Debora A. on Yellow Pages

7 years ago

10/02/2014, 04:49 AM
Great service ! Excellent price and my car never looked more beautiful!! Like how they remove the mats and vacuum !! Extra detail from top to bottom!! I am a fan!! Comfortable waiting room with free wifi and massage chairs!!! Quick and speedy too! I will be back!!!
K on Foursquare

7 years ago

09/04/2014, 03:03 AM
Be careful! Even when *not busy* there was still obvious lack of attention to detail. Portions of my dashboard were still dusty. They also never notified me my car was ready; I had to go out and ask!
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